I'm surprised by the lower ratings before I came here. It's very clean, there is ample seating, and the vet (Dr. Koo) is professional, knowledgeable, and friendly. What probably I don't like is the fact the entrance is confusing (it's in the back), but it make sense for an emergency place as you want good amount of parking since people are likely to stay long. Dr. Koo did his best to make sure my dog was comfortable since dogs are often fairly nervous at the vet. He gave my dog some time to adjust before doing the exam, and was able to note his upset stomach from physical inspection. He presented all the exams that he recommends but isn't necessarily too pushy if I wanted to have any removed. When no results showed a good cause for his vomiting and bloody diarrhea (which includes white blood cell counts, X-rays, and other blood tests), he gave his suggestions of issues and treatment plan to treat the symptoms until he feels better. As a microbio background and having seen bloodwork at ER even for my own where sometimes I look fine on paper but feel crappy, the outcome and explanation overall was not surprising since outside of vomiting and diarrhea, my dog was a super happy boy. He also explains how, outside of what I came in for, that my dog may develop arthritis in the future, which I felt was great because he didn't have to point it out given what the purpose of the visit was. It allows for me to address the issue early and considerations I need to plan for as my dog gets older. Overall I felt he was thorough and very clear in his explanation and suggestions without pushing more medications than he needs. Dr. Koo explained to a newbie pet owner like me about the symptoms and how more serious issues would evolve faster and my concerns like a stomach blockage from bones would not been possible. In addition, I didn't feel pressured about maintaining all the tests and treatment and was able to remove a treatment that I felt was probably unnecessary given my dog's overall good health. The injections he got overall stopped all the vomiting as well, and my dog seemed more energetic than going in, so I was quite happy with the overall result. He also recovered swiftly afterwards after only a couple of days on the meds. Thank you for existing so that I could rush my dog to be seen by a vet -- I was in such a panic to see blood in his diarrhea and no other hospitals were available. Although it could take a bit long, it's similar to how urgent care and ER operates, and a couple hours is far better than waiting 2 days for an appointment elsewhere. read more