Our waitress, Chloe, was very kind. You could tell it was a busy night for them. My husband ordered the large bone-in ribeye medium rare. I ordered the steak tips medium rare. Both meats came back a bit dry to what we would consider overdone. My husband's steak was medium well and my steak tips were cooked well done. Chloe, our waitress, said if that's not acceptable then she would take them back. After a little debate, between ourselves, we don't like to send back food and we've only done it once, years before at an Outback. This time my husband ordered his rare but I didn't. I asked for medium rare. One of the Manager's brought our food out and she was obviously not happy. She asked us to cut into the steaks to see if it was acceptable. My husband poked the outside and said he knew his would be okay. My husband apologized for sending it back and it being medium well. The Manager said, "well, if you would have cut into it deeper it would have been just perfect." You buy the steak to have an even cooked steak, not one that is burnt on one side and raw on the other! The idea behind steak is that it is evenly cooked! My husband poked his steak and knew he could eat it. I cut into mine and it was rare and inedible for me but I didn't bother to say anything. We never send anything back twice. The Manager, in a snippy manner, said, "the other steak was perfect." My husband said, "I've cooked enough steak to know what they feel like. I can eat the meat under a branding iron and consider it cooked." So, the steaks, at least for us on this day, were a miss. I hope the Manager has a better day tomorrow. God Bless Chloe who was stuck in the middle. We will eat here again despite the miss. I won't eat the steak tips again, I'll find something else to eat. Their salads are bomb! read more