My experience with the store today: 2 stars. My experience speaking with store manager Maura today, following the visit: 5 stars. Overall : 3.5 stars. 3.5 rounded to the nearest full number is 4. So 4 stars it is! But, only because of the amazing Manager at this Shaw's, Maura. I do basically ALL of my shopping at Stop&Shop in Walpole (which by the way, is the most amazing supermarket I've ever shopped). I go their weekly. And when I need a change (like today), I ended up at the Canton Shaw's. Same as last weekend, when I skipped S&S and went to the grand opening of Wegmans, which I understand, will not compare, but I will definitely be going there more often. Anyway, for this store. I had no problems with the actual store. (for checkout and for some of the employees, that is a different story). The exterior is appealing. It looks SO much better than any of the nearby Shaw's (like Sharon & Norwood, which are both terrible). For the inside, it's a bit dirtier than I would have preferred, specifically, I noticed many items on the ground in the produce department. In the deli, there was a LONG wait, which was annoying, but they were going on the number system which moved everything along fairly quickly, which many other grocers do not use anymore, which I like here. For the rest of the store (the grocery area), it was clean, put together, and priced well. Only problem was that they were out of Cinnamon Raisin Bagels. So that was annoying. For the checkout. The main issue. The last time I visited Shaw's, was on October 9,2015, in the Ashland, MA store.... I was SO impressed that store actually had self checkout, and that there weren't any lines. Here, there wasn't any self checkout (WHY!!!!!!!!), and the checkout lines were endless, LITERALLY. At least 6 people in line, and only 6 checkouts open. As well as a few express lanes (where there SHOULD have been self checkout). Overall, it took almost about 25 minutes to get through checkout completely, which I ONLY expect to happen at Walmart. Not very happy. Plus, I literally spent 5 minutes at my last visit to the other Shaw's on October 9. So after getting home, I made a phone call to ask the store manager a few questions, as there IS a sign in the corner of this store (dairy), reading something to the effect of "Never more than 3 people in one line at one time" (I posted a picture). She was so friendly, kind, and helpful regarding my experience, and assured my that she would not only look into what happened, but see if there was a pattern on Sundays at 2:30. Additionally, she even offered to send me a coupon for my next visit, incredible customer service. Maura is a great store manager, 5 stars for her. Plus, I called the Norwood Shaw's to complain about a few expired items, and manager Tony didn't even care, just the difference between how the Norwood & Canton Shaw's care about there customers. Will be returning at some point, when I get tired of my Stop&Shop again. 4 stars. read more