THIS PLACE LOOKS NICE, BUT THEY'RE NOT NICE. If the owner contacts me and speaks to his smarmy employee, I will be happy to update this review and change the rating. Here's what happened: I filled my tank with gas and purchased a carwash at the pump. I pulled around to the back of the station and there were cones in front of the entry to the carwash (see the pictures below). Mind you, from the gas pumps you cannot see that the car wash is closed. As I pull up to the cones, a gentleman from the smog/car bay tells me that the car wash had been down since yesterday and won't be fixed until Monday. I go to the attendant in the store and tell her I would like my money back for the car wash. She says "No". I asked her for the manager and she said, "the manager is not here". I asked her to call the manager and she refused. I then asked why she wouldn't do the refund and she said that they gave me a .20 price break on every gallon. I said that I would pay the difference. She refused that as well. I explained that I live 200 miles from Orange and that I couldn't come in for some time to get my carwash. This whole time she kept shrugging her shoulders with a patronizing smile and repeated "No". I explained to her that if the car wash is broken, they should have signs posted on every pump to let customers know. She said that the carwash just recently broke and how was she to know. Fair enough, but I pointed out to her that the smog attendant, who was in the store at this point, said it had been down for over a day now--which he confirmed to her. (Obviously the owner, manager and employees knew that they were broke and they had time to change the pump settings and post something) Still, she said she wouldn't put signs out on the pumps. I said, I'm sure you have a pencil and paper back behind the counter and you could probably could do that right now. She shrugged her shoulders again and said, "No". So to sum it up, the owner and this young lady are completely ok with taking money and not providing the service that was paid for. They're completely ok with false advertising. Moreover, they're completely ok with not trying to fix the situation. I said, OK. I'm going to take pictures of this and post it. She said, "that's fine". read more