This is solely based on the car wash. I drove from Ojai to Simi Valley to do some errands today. I used to live here for 9 years and I loved this car wash. It used to get my car really clean. I used to be very impressed. Today I drove out after the car was "washed" and the hatchback of my SUV window was all dirty and so was the trunk. There were a few other areas but they didn't come out well in the photographs. I went inside and talked to one of the workers and I said can you please give me another car wash because this did not make it clean and he said no even after I showed him the dirty areas. I paid $9 for the car wash so I expected a clean vehicle . The worker's response was "well nobody else complained". Just because no one else complained, if I was to believe him, doesn't mean the cars are coming out clean. I was wiping the water off the car when I saw the dirty / unwashed areas. I asked for the manager and they said the manager is not in today. I asked for the name of the owner and have to call back tomorrow. Pretty disappointed. I'm hoping he will either refund my money or give me a new car wash. Sign, sadly disappointed. read more