When someone takes time out their day to leave a 1 star review, you have a major issue. Starting with the hispanic man sitting on tub behind the counter who looked up at me when i walked in and then put his head back down to continue consuming content on his phone. Poor customer service. but it does not stop there. The lady who assisted me acted like she didn't know about THE ONLY ONLINE ORDER that was sitting in front of the man (who is on his phone) face. He mispronounced my name and i corrected him, and he didn't respond with the correct way to say my name (which didn't matter at the time, but now it does because he has such an attitude at 11am). I informed the lady that via the app i had a free coffee reward, she was confused and said she doesn't know how to redeem it.... (just give me my free coffee?????) i showed her the app she nodded her head but continued to say my order doesn't come with a free coffee?????????? That's the 2nd issue, if the company you have franchised has a reward program that your location participates in, you should be granting the rewards especially if it says you participate?? i frequent this location a lot and the only nice person up their is the mother i believe? she always has a smile on her face and knows how to do rewards via the app. i recommend these 2 incompetent workers that were working the morning of 12/7 11am be trained on how to correctly give customer service to loyal customers.. i have not only left a review from the app but on the website , and now YELP in hopes of better service moving forward. read more