HORRIBLE HORRIBLE HORRIBLE. My flight was delayed so I tried to contact customer service to see if they would wait for me. The lady on the phone was short with me explaining they will not wait. I called back for another rep and she added my flight to the roster, she said they will wait up to 30 mins. I arrived at the airport just in time and managed to make it to the counter 10 mins before close. The gentleman at the desk was the only nice thing about the whole experience. The woman who gave me the keys for my rental was very rude. I barely understood her instructions. They gave me a dirty car in the dark and expected me to do my own walk around in the dark in the middle of the dark airport. Did I mention it was midnight in the dark!!! My drive to my destination was over the 1 hour time limit given to report any found damage. It was parked at a funeral home and I drove back. There was no curb to rub or scratch the rim. Now you all claim I damaged the rim yet you provide no evidence that I did it. I have pictures of the vehicle and see no damage on the car. But of course I am being blamed and charged for it. I will never ever use your company ever again. There was no one to check the vehicle with me at drop off to verify this claim.Worst experience ever. read more