Rented with Enterprise the other day and it was a decent experience. Booked via my 3rd party…read morecorporate travel agency and I had to stand in line in order to get a car. Apparently I haven't "rented with them" before, despite renting with their sister Alamo?!? and Enterprise many moons ago. The lady behind the counter was nice enough, typical MidWest hospitality although it was 21 questions ranging from address, car size, insurance, roadside assistance, Sirius XM and petrol refueling options.... Once at the lot, the talented Gen Z showed me my options. Booked a "Standard" and seems like I got myself a "Intermediate" Hyundai Elantra Limited. Vehicle had 3/4 tank of petrol at pick up. Informed the staff at checkout and the staff claimed to just bring it back empty. Interestingly enough, my contract stated that the car had 10.6 gallons of petrol at checkout, on a 12.6 gallon tank. In the spirit of minimizing any conflict, brought the car back full. The returns agent was helpful enough. Surprisingly the question asked was if I was happy with the service...

DO NOT RENT A CAR HERE This was not only the worst car…read morerental experience I've ever had. It's the worst company I've ever dealt with! FYI, Enterprise and Alamo are the same company. This Milwaukee Airport location gave me a car that was 300+ miles overdue for service. There was a mechanical problem and the only solution was for me to call a tow truck and get an Uber to where I needed to go. To add insult to injury, after dealing with this, they wanted me to drive the car back to the airport to have the oil changed! The service rep then told me to compensate me, he would extend the Rental for 3 days, to make up for the 3 days I could not use it. What he did NOT DISCLOSE, was that there was an additional $225.00 charge! Since they had my credit card, they just added it to my bill, despite my disagreement! Stay away from this Alamo/Enterprise location!

the line was about 40 people deep so my husband checked in online and easily picked up the car. No…read moreissues. In and out. The issue for me was the car was not cleaned very well. We found the following items in the car: RNC pin [3rd row cup holder] rubber duckie in a plastic container (like from the $25 cents machines) [Under a seat] dental floss stick [Drivers side door] Drop off was super simple. Drive up. unload and be on your way. As much as we created a wild story about how the RNC got wild and our minivan was at the epicenter of it all... you should clean your vehicles better.

Unfortunately, our experience renting a car through Budget at the airport was very disappointing…read more We waited in line for over an hour just to pick up our rental vehicle because the location was understaffed and reportedly down two employees. To make matters more confusing, the Budget rental kiosk was closed and customers were redirected to the Avis counter, so this review is really based on our interaction with the Avis staff handling Budget rentals. While I understand that staffing shortages can create a stressful work environment, customer service should not suffer as a result. The supervisor came across as rude and visibly stressed, and another employee seemed to take personal offense whenever customers expressed frustration about the long wait or the lack of organization. Rather than showing empathy, the staff appeared defensive and dismissive. The entire process felt disorganized and unnecessarily frustrating. Based on this experience and the poor customer service we received, I would not choose to rent from this company again and would not recommend it to others.

This past weekend ( 5/1 - 5/4) I rented Budget for the third time. I will NEVER do it again…read more While the cars are nice and the employees good, the wait times to get to an agent have been at least 60 minutes to 75 minutes long. There are plenty of computers and NEVER enough staff. I see others have had the same issue. Why ask what time our flight gets in if you don't staff accordingly? I understand your rates are generally lower than many other companies, however that's your issue when you don't have enough support staff. I am 75 years old and cannot stand (in line) that long. Thank goodness my son has been with me and he stood in line until our turn in line came. Others will continue to rent from Budget, i will never do that again. Natalie Swanson

This may be the most shady company we ever dealt with. We…read moretold the lady before accepting car from budget we had a Veteran emotional support dog that will be riding with us. She stated oh that is okay. When vacation was over we vacuumed and cleaned vehicle out best we could with resources we had. They charged us 1047.00 for excessive pet hair. Are you kidding me? Are you hurting that bad?

I won't ever rent a car with Hertz/Dollar again. Business is tough nowadays, and you think they…read morewould want business, but with the bad experience I had, and terrible customer service, and how it cost me an extra $200 or more, I'll take my business elsewhere. I had a reservation, but that didn't help. They wouldn't allow me to rent a car because of a drivers license issue, even though it was well within their policies which were right in front of me on paper, and I even offered to log into the government DMV website to verify my drivers license. But the manager/supervisor was inconvenienced that he was called to the front desk late at night, so he simply refused to follow policy. Had to get a hotel for the night and rent a car the following day through Turo. I tried reaching out to Hertz, regional manager and customer service, and sent an email two months ago with no response.

We rented a "standard pickup" which called out F150 "or similar." Anyone who know trucks knows that…read morewould also mean a GMC 1500, Ram 1500, Toyota Tundra, etc. We were given a Ram 2500 Super Duty. I told them that is not the same class as an F150 and is not "standard." We rented for a long road trip and would now get way less gallons per mile. They continued to use the "or similar" and when I asked the one person who looked like he knew trucks if can honestly say that a 2500 is similar to a 150, he did not (he shook his head and looked down). I was then told, "We don't have any trucks that size in our fleet," referring to a 150/1500. I told them if they don't have any trucks that size in their fleet then they shouldn't be advertising that they do. Again, crickets. I asked for a discount because we will be paying so much more for gas. Nope. I asked for a smaller vehicle. They "offered" to rent me a small SUV for $200 more, almost doubling the cost of the rental. I have since read other reviews online and see other instances of them baiting-and-switching. DO NOT RENT HERE.

I would like to give this branch of Alamo a higher score, but I am basing this review on a recent…read moreexperience, which had a number of stressful parts to it. I think that airport business can be stressful in and of itself, but I also think that the staff at airport car rental counters should be trained to be aware of this, and to go out of their way to be patient and understanding when dealing with a rental customer. I also think that they should provide clear information about the car one is about to drive away in, and should print out the rental agreement in total before asking the customer to sign. Such was not the case for us, and we only got to see the hard copy of the rental agreement when we got home to our printer, which turned out to be very important, and which included our purchase of a loss/damage waiver. The car we received was not the one we signed up for, similar but not as easy to get in and out of as the one we expected. Additionally, it was parked in a dark, remote garage, making it difficult to inspect before driving off. Still, we walked around the car and did not spot anything major. The car drove okay, we experienced nothing unusual, filled it with fuel and returned it. The young man who received us pointed out a "dent" in the left rear quarter panel, but we knew had not happened while we had the car, as it had no scratches or paint transfer, and we pointed that out. We also told the young man that we had a loss/damage waiver and he changed his tune, called somebody and we overheard the respondent say "rear quarter panel was already reported ". Nonetheless, it was concerning, and later we received a letter about potential liability, despite the fact that when we finally printed out our rental agreement, it was noted that there was the prior dent damage on the car BEFORE we drove it. Calls to the folks who process damage claims informed us that the case had been closed. All of this was enough to have us thinking long and hard about future rentals. For sure, we will always purchase the loss/damage waiver.

would like to give it a higher rating but it's a reason Alamo at MKE has 3/5 star rating…read more The desk employee was very sweet she helped me get into a car in no time but after a mishap which should be stated in their website (You can't get a rental with just A Debit card has to be a credit card) I work for American Airlines so I fly free After they asked For a returning Flight I stated I work for American so I fly free on standby - The dick of a Manager NICK very rudely asked me to put the car back in the parking space as if I was planning on stealing the car. EVERYONE else was VERY polite & stated due to policy and there handling I wont be able to rent a Car with them. But Nick just kept interrupting very rudely it's no wonder ALAMO rating is so poor - Went to Their Competitors at SIXT & They happily and quickly got me rolling in a car - SIXT UNDERSTOOD I WAS AN AIRLINE EMPLOYEE ALL THEY DID WAS PUT A $200 hold on my card.....THATS IT! Something ALAMO could have easily done but NICK thought due to my skin color I was planning on stealing the car - GO TO SIXT they will kindly help you WAY BETTER THAN ALAMO WILL

Booking on Expedia, excellent. Paid ahead. Roll up to the counter and greeted with salty energy…read more Our flight plans changed (our doing) by a few hours. No big deal. Details say they hold the reservation up to eight hours. Get to Milwaukee from PHX no issue. Lady at the counter straight grump. "Was your flight late or something." No mam. We had different plans. She acts like we made her wait for Christmas dinner. And is snarky as you can be about EVERYTHING. Why? First time in WI. First customer service experience in WI. And they had plenty of inventory and no line. Not a good experience upon arrival. I doubt this will matter to Dollar but future customers, we have choices! Kindness isn't hard. Believe me, I held back and smiled. No thanks, MC-the wife BTW whom you treated like a bother.

absolutely the worst. Atlanta was a 4 hour wait for cars…read more Milwaukee was an hour wait. i'm finished with Dollar. they are terrible

Do not rent from thrifty they don't deserve any stars. They are a big scam. Purchased the full…read moreoption and when signing the paper work the lady renting the car made it seem that it would be cheaper to pre purchase the full and at no time made it clear that you will not get a refund so the only way that this works is if you return the car on empty. Everything is extra at thrifty and their customer service is a joke. Do not rent from them. Would leave zero stars if possible. Do not rent from thrifty.

HORRIBLE experience trying to contact customer service to make a simple change to my pick up time…read more I had a flight that was delayed by a full day. Tried to change the reservation online and kept getting an error message. I "contacted support" through some old-fashioned form that looked like it was from the 1980's on Bill Gate's first computer...no reply. I tried to call multiple times and couldn't speak to a person- the automated system just keeps listing a bunch of options and then gives you another recorded message in an endless loop of recordings. I'd hate to know what the (non)response would be if I had an emergency while renting with them. What I ended up doing was calling my credit card company and disputing the charge- which was EASY and now I love Chase bank for life. Cancelling this reservation and never again booking with Thrifty. (FYI- Dollar is also owned by Hertz so you might want to avoid Dollar, too.) Enterprise is worth the extra cash and I will never deviate from Enterprise again.

We rented a vehicle from this company. They are very friendly and helpful. Within less than 10…read moreminutes we're heading to chicago and got our vehicle with no haggle no hassle very smooth transaction. Antonia Yamat the branch manager exceeded our expectations as a customer. She is very pleasant, knowlegable, friendly & nice to. 5 Stars to you Antonia Yamat. Keep up the wonderful great job. Your company is so lucky to have as their Branch Manager. God Bless & Wish you all the best and success in your company.

Don't rent from this place! They are a complete rip off! I rented a brand new truck from them one…read morenight and returned the vehicle 5 days later on a day they were closed. The vehicle was dropped off at night and keys placed in mail slot since they were closed. No damage was done to the truck. I called the next day to confirm they received the car and processed the paperwork. The clerk stated there's dents on the top of truck. The truck is a Suburban and I could not see the top of the truck. I trusted the clerk who jumped up to see if there was damage. He said none! If you are considering renting from this place, please read the consumeraffairs.com online reviews. I wish I had adhered to their advice!

Easy going! A great way to change time zones. We purchased…read moretickets online... and were happy to get a military discount! Arrive AT LEAST 45 minutes before departure. Once you arrive, you'll get instructions on boarding passes (they print), IDs are checked and a security check of your vehicle takes place. When it's time, you drive your vehicle onto the ferry and go upstairs to the cabin area. Once the ferry leaves, you'll be able to order food or (like I did) take a nap. Dress appropriately or at least bring a blanket. The ferry was clean and peaceful.

The ship is kept very clean and everyone working it is super nice. We took a car on board and…read morestayed one night in Muskegon. Our sail was very smooth but other months can get very rough which means they sometimes have to cancel because of the wind. Food prices aren't cheap. You're looking at 10 bucks for a sausage English muffin and they don't take cash. Overall the experience is pricey at 500 for two people plus a car. Otherwise five stars for everything else. Make sure to get there at least 45 minutes ahead of time if you have a car. They cram in the cars pretty tight and do a cursory bomb sweep but aren't checking if you brought some "gifts" from Michigan to share with others.