We rented a unit at the Ocoee Florida location in July. A ceiling light was out but we were told the manager would be in the next day to replace it. We have been told a different story each time we asked various staff. "We just got permission to order" "bulbs are ordered" "bulbs are on backorder " and the last time, "policy requires 2 staff members to change the light". We became more uncomfortable as seems weird a company this large is not proactive in ensuring safety for their customers. I sent an email pointing out the safety concern but did not get a response. We received a notice that our monthly fee was increasing by almost $75 the next billing cycle so we found another facility and moved our. The light is still out and a unit we had to pass getting to our unit had a spill leaking out into the main corridor. Almost 5 days, it's still not cleaned up. ​ read more