Staff was extremely helpful and professional. Shout out to Jim Hancock. Moved the process right…read morealong. A real professional. I highly recommend this storage facility.

Great place to Go the manger so nice and respectful and friendly help you the best way he can Iam…read moreglad I choose this storage place

Went here to get a hitch installed on my Highlander. The installation price for the hitch and the…read morewiring was $100 and well worth it to us. Should've done it years ago. My appointment time was at 3 but the line was very long with 1 or 2 people at the register. I went on a Saturday and it seemed understaffed. It was confusing on which way to line up so 2 lines had started. Thankfully, my name was called out while I was in one of the lines so I skipped ahead. Ricky assisted me from start to finish and was very pleasant to work with. He said it would take 2 hours and it did. When I returned just under 2 hours, I was offered a seat by the lady that was working which was very nice of her. I could tell she was efficient at her job and was very professional with everyone. My only wish is that they had an actual seating area inside or out for those that are waiting for installation services.

Absolutely horrific experience with Uhaul of Ocoee. I called to reserve a hitch install. I told…read morethem on the phone I was upgrading my 1.25in hitch with a 2in hitch. I asked them how long they estimated it would take and they said 1.5 hours so I told them I would wait with the car... I arrived at Uhaul of Ocoee and when checking in I told them again I was waiting with the car and I was told, "We don't have a waiting area or room but there is a dunkin' about a mile up the road. (Gee thanks.) I then asked again about how long and I was told there was three hitches ahead of me and it would be 6-7 hours but they would call me when it was done!! Why make a reservation if you just let anyone sign up for the same times?? I ended up having to pay for an Uber home (45 dollars) After 5 hours I called and was told it would be another 1-2 hours. I arrived back after two hours and I was told it would be another 90 minutes! I left again and came back in 90 minutes and was told it would be another 40 minutes! This was getting absolutely ridiculous! Finally I came back after wasting my entire day and the car was down but the hitch guy said it wouldn't start. They had left my lights on and the battery was completely drained!! The guy handed me the keys and he and the office lady just walked away! I called someone who came and jump started the car for me and I drove off. Also, the hitch guy didn't put the old hitch in my trunk (250 dollar hitch) so Uhaul stole my old hitch from me as well! When I looked at my reservation on the app they even changed my reservation from "Wait with vehicle" to "Dropping off" so they know they screwed that one up or they wouldn't have changed it. In all it took 8.5 hours to have a simple hitch installed. Not once did anyone at Uhaul even have a hint of remorse, empathy, apology, or care. Heartless, inconsiderate, and unprofessional. Never again

We moved to this place from public storage. This location is very clean easy to drive up and the…read morecustomer service was very helpful even on call. We reserved our spot online and it was easy for them to find the signing process took less than 20 minutes . Definitely worth the money and value of the size that we have. It made me feel welcome as a new client and I am pleased to know that my valuables will be protected.

Dee best friend was amazing. Ask for her. Solid customer service and satisfaction. Will work with…read moreyou on pricing and spacing

Great storage location, only thing I hate is that you must call before 430PM if you would like boat…read morepulled to staging area same night. If not, you will not get boat till the next morning 830AM-9AM depending how busy they are. They also do not have a way to text or email to have boat pulled out to staging area. You must actually call and speak to someone, sometimes there is no answer because they are outside. I work events and sometimes hard to actually pick up phone so text would be so much easier. Correct Hours is not listed on Website

chanced upon this storage facility online while planning to ship our vehicles from CA to FL. Angie…read moretakes care of us very well. that's how customer service should be.

Very accommodating and fast service. Leah did a great job. Got a great discount on the first month.read more

I was very happy with the facility and price when i moved into the facility. They had some issues…read morewith the elevators not working so i had to wait an extra month but those have been worked out. Since then i have seen some huge increases in price. in April of 2025 i was paying what i consider a reasonable rate. since then I had an increase of $60 in May of 2025 and i just got another increase of $77, in less than one year my rate has increased by $130. I have never had a storage facility increase my rates this much. My last facility i was in for 13 years and i think my rate may have gone up $100 total over that 13 years.

Sebastian Movers and More were "The Way to Go."…read more Jose Armando & Carlos (my movers) were really nice, they were both very professional. Jose & Carlos showed up on time & they cared about my stuff. They were considerate of the boxes that said fragile. What I liked most about the company was they offered an excellent value estimate, which actually came in under budget. I'll use Sebastian anytime/next time I move.

I hired this company for my move . Two Guys were excellent. They were organized , fast and very…read morecourteous! The move went fast & smoothly . i trusted them with everything. They made this move easier than I expected!! Professional and easy to work with . I would really this company for anyone that is in the process of moving !!' Top notch Movers !!

Rented online, price was fair, and the rental process seemed easy enough…read more On the day I came to move my stuff in, no one was in the office at 1030 am, door locked, sign saying they'd be back at 1045 am. 11 am, still no one around. 1115 am, still no one around. I guess I'll CXL my contract, request a refund, and suggest this place be avoided.

Things are clean, staff is friendly, very secure entrance and exit. They showed the unit first to…read moremake sure meets needs and didn't push to see more if not needed. Highly recommend. I came here after another family member had another great experience.