Saturday 3:30pm the guy who promised to show up and clean my house texts and cancels with no explanation. I needed it cleaned today due to company arriving tomorrow morning and probably called 20 different cleaning services (16 voicemails, 3 no availability, 1 that can only do 6am) before receiving a call back from Ella (the owner) saying that she could have two cleaners come out tonight. 8pm rolls around and they do show up despite the time and length of job ahead of them, and proceed to clean after I showed them through. Both before and after, Ella kept in touch constantly with me and seemingly with the cleaners to make sure everything was going smoothly, to update me on when they would be there, and to inform me of how pricing would work. About 10 minutes before they finished, I received a call from her to give me a final price and she was kind enough to offer a huge discount for the job done. While the pictures don't all show just how big of a disaster the house was, I know full well it was a lot of work. The occupants for the past 3 months consisted of a group of young adults (13-24) combined with a ridiculously furry (sheds on everything) husky. As I'm sure most of you know, this isn't the cleanest age group in terms of household chores. There was plenty of dog fur all over the floors, along the stairwell, on the carpet, and it sort of looked like a food bomb went off in the kitchen. Hair was chopped off and dyed in the restroom. Soap caked onto the sink. Grime from previous owners sat untouched on the blinds in the kitchen. Burnt drippings in the oven. Dust from unuse in the spare bedrooms coated everything. 5 hours later, all of this was remedied. Amazing customer service and attitude from both Ella and the two ladies (sorry, I'm awful with names!). Would definitely recommend Sofiya's Cleaning Services to anybody looking for a stress-free job done for their home! read more