It's official: I now have a "suit guy". Sam came highly recommended by a dear friend after he got sat up with a dapper suit upgrade. But as many know, the customer experience is often worth just as much as the product itself in my book. I sent a message through Facebook about making an appointment and heard back almost immediately, penciling me in for just two days later. I arrived on an early afternoon, welcomed upon arrival by name even though we hadn't formally met. Within a minute, I was walked to the back mirror with a handful of options. I asked if he needed my sizes or wanted to measure me (I admit, I'm an awkward shape). He shook his head in disapproval, claiming, "These are Italian sizes - you're current size won't matter. I think I know your size." At first glance, I was skeptical. But as I put on the first jacket, much to my amazement he nailed my size exactly. We chatted about life, business, and politics, all while he was sizing me up and figuring out in his head how he was going to alter the suit to my body. When I found the perfect color and style, he showed me what he could do with a few pins on one side to note the differences it made (and he was so right). I thought we'd spend another hour or so trying to pin up both sides but he led me back to the dressing room and said he was all set. Just three days later I came back in to try on the suit, in complete amazement by 1. his speed 2. his ability to get it all right with just a few pins as reference and 3. his continued conversation and personality. I wore the suit to a holiday party the next day and was swarmed with compliments...because isn't that the whole reason why we wear suits? With Sam, I was able to get both the service and the product quality that I desired, leaving the small, downtown Columbus shop feeling confident, comfortable, and classy. There's an old proverb that states "You've gotta spend money to make money." And while I'm no economist, I've learned that feeling like a million bucks doesn't mean you've got to spend it. A visit to Sofyano will do just fine. read more