Horrible horrible horrible experience. Right when I walked in to make an appointment (they never answer the phone) there was a girl standing there who interjected and said "oh I can do your balayage" before asking if there was already a stylist I had in mind. Appointment was rescheduled (error on my end but I should've taken that as a sign) Appointment day: walked in and explained to her what I wanted and showed her some photos of how I wanted it. Explaining to her that I have black box dye in my hair and knowing the color will not turn out as light as the photos I was showing her. We get started and I explained to her that the last time I had colored my hair was 6 months previously, so she decided to use a "new technique" for bleaching my hair. As she was putting the foils in my hair (clumping them into balls and not laying them flat) I thought the foil was poking me in the ear. Turns out it was physically burning me. It was getting so hot that I had to let the girl know and she turns to the other stylist (the girl doing my hair seemed to be an apprentice and the stylist who was supposed to be supervising her had left the room for 97% of the time until it was time to check the cut) and asks her "hey is it supposed to be getting this warm?" And the other stylist said "no you should wash that out immediately" so she did and after 15 minutes my hair was almost completely fried off. I took that as a sign to not let her do that to the rest of my hair and asked her to just keep it black. The coloring took about three hours too long, and after she washed out my hair, she asked if I still wanted it cut. I said "as little as possible" I cried walking out. When I got home I straightened it out and cried even harder. I went back and the stylist who seemed like she was supposed to be watching over her fixed the cut for me, but it was still about 5 inches shorter than what I had asked for. This was back in August and they've never answered the phone, and I wouldn't ever dare walk in there again. I am so scared to go to any salon in Minot because this is supposed to be the highest rated one in town. Photos of before and after included. Now my hair is two completely different colors and half of it is breaking off so bad that it's two different lengths. Therefor I do NOT recommend going to SOS. I still paid for it even though it was no where close to what I wanted and I really hope y'all start answering your phone. read more