We found bugs inside our 5 gallon water bottle and the only way that they could have gotten inside is prior to delivery. This is on their watch! We are disgusted beyond belief and I've never seen anything like this. I've contacted Sparkletts and they aren't taking responsibility, not surprised as this is a huge violation. We terminated our service and put there water cooler outside for pick up. I'm posting photo's and a video. Beware it is gross. I suggest you check your water bottles very carefully. These bugs are very tiny to see with your eyes alone using a magnifying glass is recommended. The images I've taken are magnified in order to see clearly and the number of bugs is mind blowing. read more