Weeks into trying to get I. Touch with someone. Don't even think of getting primo/ sparklets or ready refresh water delivery service. The absolute worst customer service (if you can even get ahold of someone) Filing a complaint with the BBB today. read more

Sparkletts Water - Example of primos customer Service. - Water Delivery Near Me - Oxnard, California

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These guys are no good. All I can say is if you can find another company go with them, and if you find one, leave me a comment so I can follow you to water. It's nothing against the operators they were all nice, but waiting an hour for one to answer and then being transferred 3 times to get a delivery in a week, really leaves you hanging high and dry, if I wasn't already. With ReadyRefresh I was getting water every two weeks, with Primo I haven't received water at all, the delivery guy comes but doesn't deliver, just takes empty bottles and runs, like the grinch of H20. He's as fast as Bobby Bouche from Waterboy but his evil twin brother, leaving us like the Sahara out here. Should be called Primo Air not Primo Water. read more

Sparkletts Water - The time I spent on hold before speaking to an operator, as I sat dry as the crops during the dustbowl - Water Delivery Near Me - Oxnard, California

I've been trying to cancel my service with Sparkletts for nearly two years. They've now missed two scheduled pickup appointments for the water dispenser and bottles I've been trying to return. Each time, it takes hours of being bounced between different agents just to schedule the pickup--and then no one shows up. After yet another no-show today, a customer service rep finally admitted that no one is going to come, and assured me I have no further financial or legal responsibility for the equipment. But when I asked for that in writing, they told me there's no way to confirm it--no email, no documentation, nothing. Just "take our word for it." This company is unprofessional, disorganized, and clearly doesn't care about its customers. I've had to leave the equipment outside because I physically can't store it anymore. I'm also contacting my bank to block any future charges. At this point, Sparkletts should be paying me rent for storing this equipment they refuse to pick up. read more

Update. After all of the screw ups they have the temerity to send an extra bill. What for, I'm not sure, no details on the bill. Our account was on auto pay, I can only assume they're just trying to extort extra money. read more

Been trying to get our delivery for over 2 months and delivery keeps getting rescheduled on their end. I've called multiple times and never get through, today their system said they were closed to call back during business hours, but I called at 9 am, 10am, 10:30 am. Pretty sure those are business hours. Would just like to get my water read more

I got a response from Debra (if she even exists) from Primo from My first review. she asked for info...I called or e mailed 7 times for them to pick up their equipment, was given a date of Monday...no show...what a surprise! DO NOT HIRE THIS COMPANY.no follow through. I am told it will take 6 weeks to get my credit refunded back to my credit card. read more

First off !! I would like to point out our weekly Sparkletts water Delivery Man "Rene" does amazing job! He is very sweet and kind, he always makes sure to switch out our old for new. I commended him rain or shine he is here on those specific days! Thank you so much Rene! Have a blessed year! We Requested a new water dispenser since our old one was leaking. Today Received a New Water Dispenser in Thousand Oaks,CA . This Water dispenser is very easy to use. The cost is great too! It's very high quality great water!! There were 2 Workers Eddie and John were both amazing!! They were both very sweet, kind, caring, and really down to earth! They both have an upbeat personality & so easy to talk to! We are so thrilled to get replaced! They made sure everything was functioning right before they left. Big Thank you so much to Eddie & John!! Have a blessed Year! Thank you so much Sparkletts Water! I'll definitely tell all my family & friends about Sparkletts read more

Sparkletts Water - Water dispenser - Water Delivery Near Me - Oxnard, California

Since the Sparklets Primo Water merger their phone numbers DO NOT connect to anyone, ringgggggggggggg....it no longer recognizes my account so I cannot reset my password and have no idea when the next delivery might be. I canceled a delivery while I was away (Wednesday regular delivery) only to have 8 bottles delivered that week on Monday. Thankfully I was them on my camera and notified someone to move them. from the new delivery 2 bottles had cracks and leaked in my house, one soaked a couple gallons on the carpet before it was found and the other soaked boxes. Unreachable, non-responsive, EXTRAMELY FRUSTRATING. read more

Sparkletts Water - Two cracked bottles - Water Delivery Near Me - Oxnard, California

Avoid. I have been a Sparkletts customer for over 20 years and have been very satisfied. Since the merger with Primo we have had no service. Promised delivery dates that never happen. Customer service is unavailable, which based on the numerous complaints is understandable. My empty bottles have been outside for two months. Notifications of delivery dates are sent and no one shows up. I will be cancelling my service as soon as I am able to get through to customer service. If I could have given zero stars I would have. read more

Also the water dispenser started degrading after 4 years. The water tasted very plastic. I called them over and over and they brought in 5 different replacements for the dispenser. Each replacement was broken in some way, then they charged me for more water because "I ordered too many replacement water dispensers". I only wanted a replacement that worked, I didn't want to waste time bringing in 5 more broken ones. The latest one doesn't work, the hot water part doesn't heat up a the water and the cold part doesn't cool the water. I understand after a first time it's ok. But this company is not managed well to have their dispenser service. read more

Avoid! Service was great before the merger. After Primo took over, service has never been worse. Their delivery system doesn't allow the drivers to assist the customers, if you miss a payment by even a day, you won't be getting water for another 2 weeks at least, and if you run out of water before then, you can get bottles from any local store but those machines are also owned by Primo! So you're paying them extra for having awful service. They have a monopoly on the area and should be shut down. I'd cancel in a heartbeat if there was literally ANY other company that delivered water to our home. read more

I can't take it anymore. Phone calls don't get answered. Just hold recordings and music until it gives up and gives me a survey about my experience. Are you kidding me? I have found no fewer than 7 phone numbers littered all over their website and none of them give me a person other than a sales person who transferred me to hold music for another 20 minutes. My emails from yesterday have gone unanswered as well. read more

When your water isn't delivered (and you can be sure that it won't be with this company), you'll call customer service. You'll wait on hold for 45 minutes, only to be dropped. You'll call back and repeat that cycle a few times. You'll run out of time and try again tomorrow, and the day after. If you eventually get a live rep, you'll be told that they don't have your account on file, or your number is invalid, and so on. Eventually, they will locate your account by, let's say address this time. And you'll be told to hold. The call will drop again. Or you'll be sent to their customer service survey. So you'll resort to the online AI customer service bot, which will send you around in circles endlessly (see screenshot for an example -- or go online and try it yourself). In the mean time the charges for water you never received will be accumulating on your card. Try to challenge it at the bank, and Primo will contest it, leading to more endless battles, now with the bank to get your money back for what you never received. And guess what, prices went up another 20% while you didn't get your water. Try to cancel your account online and you'll be told that they requires you to either do it through the AI Customer Service Bot (more going in circles) or on the phone (more dropped calls). So, sure, try Primo. After all, what other option is there after they acquired all other competitors in the area. read more

Sparkletts Water - Going in circles. - Water Delivery Near Me - Oxnard, California

Impossible to cancel. Had to close by bank account. Then I got sent to collections and have tried multiple times to get my bottles and container picked up, I get sent around 1000000% times on the phone for hours. Can't get my equipment picked up it's a nightmare. No one can help me now that my account is closed and sent to collections I've paid collections and still can't get my items picked up. So frustrating!!!!! read more

Update. The problem was resolved quickly in response. Thank you. To repeat, our new delivery man Marvin was great and the only reason I even considered opening new service at my 2nd location. ------ Initial setup delivery missed no call, missed time from work for nothing. 1st cooler, plug broken. 2nd cooler, hot water broken. 3rd cooler, hot water went out. 4th cooler, ok. Missed deliveries. Wrong deliveries. Canceled service after 1yr to move, called in, they failed to pick up the cooler. Charged 3.99/mo to keep it for them with no bill or warning at new home, these geniuses sent me to collections for a few $3.99/mo charges with no warning. Sad thing is that the new delivery guy Marvin is great. But before that, worst service ever. I will be filing a Fair Credit Reporting Act case against them. read more

Sparkletts Water - Our new guy Marvin is awesome. Sadly the company itself is just awful - Water Delivery Near Me - Oxnard, California

called 2x, i am handicapped,sparklers left 4, 5 gal. bottles in front of my door, i can't get out.... called them 2times, earlyiest pickup date is 2 days from now, all this after i called last week and told me no more deliveries until oct. or nov. told them " im handicapped and cant get out or emergencia people cant get in.....i'm done, can t have a company that puts my life in jeopardy, and doesn t care read more

We found bugs inside our 5 gallon water bottle and the only way that they could have gotten inside is prior to delivery. This is on their watch! We are disgusted beyond belief and I've never seen anything like this. I've contacted Sparkletts and they aren't taking responsibility, not surprised as this is a huge violation. We terminated our service and put there water cooler outside for pick up. I'm posting photo's and a video. Beware it is gross. I suggest you check your water bottles very carefully. These bugs are very tiny to see with your eyes alone using a magnifying glass is recommended. The images I've taken are magnified in order to see clearly and the number of bugs is mind blowing. read more

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DO NOT RECOMMEND! I moved to California last December and started water delivery service. In my previous state, I loved the service and had no issues. When I got here, they immediately delivered 5 5-gallon bottles of water to me...? I only need one over a two-week period. I decided to use up the 5, then cancel the service. So, every time they would notify me of a delivery, I would opt to skip it and just keep using what I had. In July, I skipped a delivery and they delivered it anyways. So, I was stuck with 5 full bottles and 5 empty bottles. I called customer service 2 or 3 times. Each time, I asked them to pick up everything, refund me for the bottles I didn't order, and cancel my service. Each time, I was promised it would happen. And it never did. I kept calling and nothing happened. Then, in September, after months of trying to cancel my service, they deliver ANOTHER 4 BOTTLES. So, I have 9 full, unopened bottles, plus 5 empty ones. I call customer service multiple times, they promise to pick them up and refund me... and nothing. They call the local distribution center... nothing. I call one last time and this time they give me the personal cell phone of the distribution center manager. He calls me, he promises to come pick up the water and refund my money. Nothing happened. This was two weeks ago. And he will no longer return my calls. I have been trying to get rid of this service for close to 6 months now. I got another notification today that they'd come pick it up.. then they didn't! I cannot get anyone to come and get the stuff and refund my money. I have 5 empty bottles, 9 full bottles, and a water dispenser waiting for pickup on my porch. I also believe that with the cost of water and the deposit for the bottles, this company owes me over $600. I'm not sure what other steps to take. If you're needing water, I wouldn't use this service. You're always welcome to come to my house, though- got plenty of water here! read more

At my wits end! I have been waiting for a delivery for almost 4 weeks now. Everytime they say they are coming we take our bottles out and they fail to show. They were fine before,maybe a day or two late....never 4 weeks. When I get a hold of someone, after a long wait, they say they are understaffed. They promise it will come the next day...and it doesn't. They did put my auto pay though and charge me though. :( read more

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Forced us to buy that water dispenser. After it broke they refused to replace it. Took over a year to pickup 8 empty bottles. Scam. Pretty sure it's just hose water packaged fancy read more

So, here we go again! No water in June, now it's July and they are a no-show again. Never, ever do business with this company. You can't get through on the phone, they won't answer your emails. Pathetic customer service. Time to cancel! read more

Stay away from this place. Signed up for this service a few months ago and cancelled within a few months. It started out with missed deliveries ranging from a few days late to a few weeks. I finally was fed up and tried to schedule for a pick up but they intentionally missed the pick ups to continue to charge me. When I called customer service, the "LADY" was extremely rude and didnt care that I would continue to be charged even though the drivers were not making the scheduled pick ups. After a few more attempts to figure out why my equipment was not being picked up...One of the drivers called and explained that he was on vacation and did not know why they had scheduled for a pick up when he was not available. Last week was another missed day for pick up and the funny thing is that the driver parked across the street and delivered water to my neighbor. I immediately called customer service to ask why the driver did not pick up my $#!t...they attempted to reach out to the driver who of course DID NOT pick up his phone. I ended up driving to one of their locations in Oxnard to drop off the equipment. Funny thing is..the doors were all locked and I luckily flagged down a delivery driver to get into the building. Of course, the delivery guy responsible for my location was out getting a burrito. SMH...absolutley the worst in customer service and a disgrace to the water delivery business. Dont waste your time here...just drink toilet water if youre that desperate or even water from a hose. read more

Three weeks after closing my account and my dispenser still sits on my porch waiting for someone to come pick it up. I've called the company three times to have someone come pick it up, and yet it sits gathering dust. My apartment complex management is unhappy that this is still an issue but I explained the company "doesn't know" when someone will be by to pick up their property. The last time I called the company, I was on hold for an hour before I chose the option to hold my place and call me back. I called them back and said I was a new customer instead of an existing customer and someone picked right up. Thirty minutes AFTER I hung up with the company, someone called me back and said hey returning your call. You really keep customers on hold for almost two hours? Now, regarding the three empty bottles that were returned three weeks ago. Bear in mind that there is a six dollar refundable charge on each bottle (on top of the cost is said bottle). The company still owes me the 18 refundable deposit on that. I was told on June 5 the return was made that day. It's June 12. It doesn't take seven days for a refund. I mailed a return to amazon on Monday and have my refund two days later, and yet this company can't get that right? Cmon guys. read more

Sparkletts Water - Parked in front of my building. He's just gotta walk upstairs. - Water Delivery Near Me - Oxnard, California

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Someone needs to tell Costco to discontinue their referral service to them. Signed up for third delivery- was told by driver that he could inly deliver on Fridays. We are hit and muss on Fridays- ran out of water mid January and when driver came he was Out of purified water so he left 3 gallons of alkaline water. Which I wouldn't use- then charged me $13.99 for it. Called to cancel and was told they would pick up unit, 3 gallon and 1 empty on Thursday February 1. No show- in Friday the second he stopped outside, and left per my security camera. I have called three times- my account is closed and they said he recorded picking up the unit. Nope, still sitting in my break room. Anyone know if I can charge them rent? How long until it is considered abandoned and I gift it to someone? It is really to bad Costco works with this company. I have moved my service to Arrowhead and am enjoying their Purlife water and they have the BEST service! On time and actually do what they commit to. read more

Our last delivery was June 13. Both my husband and I have called multiple times and been told by customer support water is coming, and we have now missed 2 additional scheduled deliveries. I have been a customer for over 7 years and at this point I'm at a loss. The delivery guys were always super nice but management seems to have zero clue how to treat paying customers. I'd take a picture of my 8 empty water jugs that have been sitting on my front lawn for over a month but I'm pretty sure that's not going to change anything for this company. Icing on the cake is they said it'd be delivered today (Saturday) after missing another scheduled delivery and still no show, and I look on my account and it says the next scheduled delivery is wait for it...July 22. This company is the worst if I could give zero stars I would. read more

Set up a new account, but NO DELIVERY even after they charged my credit card !!! I sat home and waited not once but twice for a full day for them to show up but they never did. When you get lucky to get a hold of customer service they just tell you he was supposed to be there today, and add you to the schedule again! This is outrageous - unfortunately, they are the only company that delivers Mountain Spring water in my area, but I'm sure MSW is not aware of this bad issue. read more

Abominable service. Repeated missed deliveries. Convoluted help lines. Never. Ever. Use.

We received a bottle of water that apparently had a tiny leak on the side but did not leak until the pressure was released from the lid on top. It was a slow leak that leaked all night long to ruin all of our wooden floors. They are now lifting. This is not the first time we've received a broken bottle but usually we can tell before hand when they are leaking as we can see water but unfortunately with this one we could not read more

Sparkletts Water - Bottles are awful! Our bottle had a tiny leak that ruined floor - Water Delivery Near Me - Oxnard, California

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Sounded good initially, but has been nothing but a waste of money and hassle since we've signed up. First we were promised one type of dispenser and another was delivered to both of our locations.... salesman told us we would get a free Keurig that we could take home, we later discovered it was a rental on the bill. It is impossible to change delivery day of the week to a day we are open, even though i was issued multiple times it was changed. We've been charged hundreds of dollars over the past few months and only had 2 deliveries actually show up, on top of paying employees to go get water from the water store when we needed it. Finally cancelled and going to look for another service. read more

The worst customer service ever! my delivery keeps being postponed over and over. Been 2 months since I received water! all I am told is they are sorry and having issues since it's their peak season?//// ok well don't take on more customers! had to cancel because it's been 2 months no service with my empty bottles just sitting there. read more

Beware !! This is the worst company I have ever done business with. Warning save yourself the anguish of- no water delivery - no pickup. - No return costs on card for bottles. and price increase. without notification It should be reported and put out of business Customer service is a zero. read more

Worst customer service of any company I have ever dealt with. After three attempts to call each with over an hour of waiting on hold, and 5 internet service requests for service, I still have not talked to anyone or had anyone respond to my online requests for cooler service. read more

Non-delivery seems to be a common theme with Sparkletts in this area. My last 3 deliveries have not shown up, even though I have been charged. Calls to their customer support are picked up by their headquarters and delivery promises have been made multiple times, however the dates go by with no deliveries and no communication. I think it's time to cancel and find someone else. read more

Arrowhead bottle prices crept up over the years so I switched to Sparkletts, for about half the price. Classic example of "you get what you pay for." After a single delivery, the next 3 dates were missed. Each time I called, each time dealt with wait times of over an hour, and each time given a new delivery date that was also missed. Repeatedly told "staffing issues" preventing delivery. Ok.... but at what point do I have to cancel because, you know...I need water? Your company's challenges don't put water in the dispenser. Guess I need to find a company that can hire and retain drivers. read more

Called to cancel, was left on hold for an hour and 15min then someone finally picked up the phone to put me on hold again. Finally got someone to cancel my account and schedule a pickup for June 25. It is now July 2nd with the bottles and dispenser still sitting outside my door. I still haven't got my bottle refund either and my apartment lease ends on July 4th which I told them when I originally scheduled the pickup. Any time you have to reach them it take 1+ hr on hold and scheduled pickups or drop offs are often skipped/ignored and the number of bottles they dropped off during service always differed. The actual water is good but the service has been awful. read more

I love the water. Their service is THE WORST. I moved here in December & the missed deliveries just keep on going. Same as most of the other reviews. They claim Covid & staffing issues. Continued poor service is due to POOR MANAGEMENT. I will complain to Costco on Monday. The "offer" was from Costco's website. read more

2 months in a row, I've received a confirmation email that my water was delivered. I get home and have nothing delivered. I tried calling and end up on hold for 30 minutes. I eventually got through by calling as a new customer wanting water delivery service. I now have to wait 4 days after the original delivery date. Primo/Sparkletts delivery and customer service is awful. Consider any delivery service except this sham of a company. read more

Sparkletts was great before they got bought out by DS services AKA Primo. I have been over charged for years and delivery has been spotty at best. They have billed me for deliveries that never happen then add those ghost bottles to my account. They now insist I have 3 more bottle and they were claiming I had 10 when I had 6. Forget trying to correct this as you will be on hold literally for hours. I was on hold 6 times for almost 2 hours I can't run my company, help Customers while sitting on hold so of course I would have to hang up after 90 minutes. Then The cooler I'm renting started leaking and I came into my office Monday morning to have a 10' diameter area of water soaked carpet. That's another hour of my time wet vacuuming up water and then running a fan for two days to dry it out. I once again called the new service line they of course picked up in 5 minutes I told him my issue and back on forever hold for existing customers forever listening to the redundancy and ironic message stating they strive for great customer service. My eyes rolling each time this claim repeats nearly 60 times while I wait. I complained about yet another billed drop off that never happened and rather than trying to get the bottle count correct and cooler replaced, which under normal circumstances I would, I requested to cancel my account after 12+ years. What a shame. I'm now looking for a nice, small local water delivery company. I don't care if it costs more; time is money, good service is king. Primo es no bueno. read more

I had to give at least one star but really it should be zero. Please tell me how to contact the Irving Street office directly.

In Camarillo their service is unreliable!!! It's the worst water service I've had in over 45 years! In 7 mos I only receive delivery about once a month. You cannot reach them by phone!!! Your placed on hold for over an hour regardless what time of day, then your call is disconnected. I've had 4 empty bottles sitting outside my door for over a month waiting for refills. Other neighbors in my hundred unit plus complex have empty bottles outside their door more than 3 weeks as well. Although they do not provide service Sparkletts will not reverse the monthly cooler charges when they DO NOT deliver your water. read more