I ordered through Amazon. Amazon has options for ordering "New" and "Like New". I ordered a new item, for $248 plus taxes. When it arrived I opened the outer box to find the item packaging had been opened and resealed. So what I had did not look new at this point. Someone had it before me. I looked in side and found dust on the outlet transformer. Such things don't get dusty while in the box. Inside the main unit, the proprietary battery pack was installed and there were many finger prints. Side Note: Would you accept a device with already installed battery pack? The pack is proprietary and they cost $20 to buy from the manufacturer. I sent it back the next day using the Amazon label for tracking, dropping it off at UPS. I watched as UPS sealed the box and applied the label. They initially wanted $1.68 for printing the label. I said if they charged me I would ask Amazon to pay me back, and they waived it. The seller, Sprinkler Warehouse, of Katy TX, has the tracking showing I dropped it off. It also shows it weighs 3 lbs. Two problems: 1) They want to wait and hold onto my money until they receive it back. I understand some people are fraudsters, but the only dishonesty here in my view is shipping an item for "new" when it is not as it was when the manufacturer delivered it to them. 2) I sent them quality pictures of the problem. They could have said it was a mistake, refunded straight away or offered a replacement. Instead, they tried to say it is new, and it's acceptable to sell items like this as "new". The conversation even involved them suggesting it was like buying a car someone else had a test drive in. Well I'm sorry but it is not like that. Both Amazon and the seller would not refund until the item they sent me as new was back in their actual possession. It was not the new item I ordered. And they did not accept responsibility but said it was ok to resell items for full price as "New" - that's the point here, if you want to sell previously sold, returned goods, you should list them "As new" or "Like new" (which Amazon does have a listed price for on this actual item) So, buyer beware. Note: Copies of correspondence available if Yelp needs them to validate this review. read more