Very little about their system works well. The call center person relayed the wrong appointment time, so I missed my first one. I made an appointment in person the second time, and was asked to shout out my name and birthdate because the kiosk where they make appointments is so far from where the customer must stand. The receptionist at the back, who does intake, couldn't adequately explain a checkbox item in the waiver/agreement. The doctor failed to return my prescription glasses to me. To ascertain that they're safe, i've tried to call a number of times. They don't answer the phone. When the call center tried to connect me directly, they disconnected me by accident. The $89 exam fee does not include dilation, and the intake person forgot to explain that to me before the exam, but chased me down when I was paying the bill to have me sign some paper waiver form about that. Wow. Look at that photo. If you're going to insert a trial pair of contacts, you'll have to use this standing-wide-open bottle at a dirty-looking counter. Or is that someone's desk? Cardboard box stored underneath, too. The hand washing sink to the right looked neglected. This was early in their day--I'd hate to have to use it later on. read more