I'm writing to express my disappointment regarding a recent experience at your store. My fiancé and I were planning a last-minute wedding and urgently needed to send out invitations. I selected and paid extra for same-day pickup to ensure they were ready in time. However, when I arrived to pick them up, I was taken aback by the poor quality--especially the graininess of the prints. We spent $500 on professional engagement photos specifically for these invitations, and the result was far below our expectations. While I selected the matte finish, I didn't expect it to compromise the image clarity to this extent. I didn't say anything at the time because I was in a time crunch and didn't want to cause a delay, but I left very disappointed. To make matters worse, I also ordered business cards that were not ready at the time but apart of the same order. I had already paid the full amount--$64--using a gift card and cash. The price of the invites as well as the business cards. The next day, when my fiancé went to pick them up, he was charged another $64 for the same order. When I called the store immediately, the staff member I spoke with--named Ziva--was dismissive and rude. She insisted it was impossible to have been charged twice and implied I hadn't paid, despite me having two receipts for the same transaction. Her tone was condescending, and the whole conversation felt like I was being blamed for their error. I was told I'd have to wait three days for the manager to be available, and nothing could be done in the meantime. Eventually, we did receive a refund, but there was no effort to make up for the inconvenience or the poor service we experienced--not to mention the print quality issue that still remains unresolved. This was my first time using Staples for printing services, and unfortunately, it will be my last. I hope you take this feedback seriously and work to improve both customer service and the quality assurance of printed materials--especially for meaningful, time-sensitive projects like wedding invitations. read more