The only reason I'm giving stars is for Desiree and Bri being very nice, helpful, and working to make up for the issues. But the printing experience with my Christmas cards itself was HORRENDOUS. On the day that I was supposed to pick them up an employee called to let me know that the cards didn't turn out looking very good and he wanted to warn me before I came and got them. He was right. They looked terrible. So another employee suggested that they could be outsourced to their warehouse for a reprint. I opted for that option and asked if they could be expedited since I needed them asap. They said they would do what they could. Couple days later when I called to check on the order the guy told me that the print company had failed to mention to them that they had some issue with it and still hadn't printed the cards. So the guy said he would do what he could to get them going again. Couple days later when I called again to check on the order the chick said that they probably wouldn't arrive until Christmas Eve so I asked her if she could at least refund me the money. She took that to mean "cancel my order". So when she told me "OK, I have canceled your order", I said that I didn't ask for the order to be canceled I just asked for my money back. To which she said she couldn't give me my money back without cancelling the order, so I said, "ok then, nevermind, just don't cancel I guess". Couple days later I call again to check on the status and the people tell me that the order had shipped on the 22nd and would hopefully arrive by the 23rd or 24th. They also said they would leave a note with the manager about the problems that I had experienced. So, on the 23rd, the manager calls and says that the order never actually shipped and had stayed cancelled, but that she reprinted them in store. She wasn't sure why the warehouse had cancelled them. I just went in to pick them up and the two ladies that I mentioned at the beginning were the only good part about the experience. Staples should give them a raise because they are the only reason that I MIGHT give Staples another chance. read more