Studio Vroom is a Rare Gem! I enjoyed the great privilege recently of purchasing a 2012 Mazda MX-5 Grand Touring Special Edition from Studio Vroom in Chicago. From first phone call to after-purchase communications, Studio Vroom treated me with great care, professionalism, and efficiency. I can honestly say I have never enjoyed buying a car more. Although that certainly has something to do with the magnificent roadster itself, it has more to do with the attention Michael and Steven took to ensure everything went as smoothly and perfectly as it possibly could go. I live in northern Minnesota, a plane ride away from Chicago. I was willing to make the trip for the right car and the right deal. Michael helped me ensure it was both of those things by promptly providing all the information I asked for, and by arranging a virtual inspection of the car via Zoom. During that inspection, he took the effort to show me the few tiny blemishes in this well-preserved 10 year-old car, like a few paint nicks and scratches, and minor curb scuffs on a wheel. He showed me the engine compartment, focusing on key details like common leakage areas etc., and also showed me the underside of the vehicle, pointing out the untarnished bolt heads. After this thorough remote inspection, I quickly checked the vehicle's Carfax report and made a commitment to purchase the car. Michael accepted a nominal deposit, which I paid electronically, and then he provided a provisional bill of sale. I booked a flight to Chicago for the following week, and Michael thoughtfully offered to pick me up at O'Hare Airport. In the subsequent days, he stayed in regular contact, sending email every day or so with updates on things like the (very reasonably priced) extended warranty that I'd asked for, on top of the dealership's 15-day powertrain warranty. Throughout our communications Michael was genuinely personable as well as efficient and responsive, even to the point of responding immediately to a couple of late-evening emails. This helped me stay assured all was well, and Studio Vroom wouldn't dream of selling the car out from under me. The big day arrived, I caught my flight, and true to his word Michael promptly picked me up at O'Hare. He drove us to Studio Vroom's location just around the other side of the airport, where the car was waiting along with all the papers ready for my signature. (While I was there, he also showed me some of their other cool cars, including his personal MX-5 NA drift car; I might've guessed I was dealing with a Miata enthusiast!) I eagerly handed over the cashier's cheque that I'd brought with me, and Michael handed back three sets of keys and the 30-day registration. Within just minutes of deplaning at O'Hare, I was driving away in my Velocity Red Miata, complete with a full tank of premium petrol. I took the loooong way home, heading straight west from Chicago until I hit the Mississippi River, upon which I turned north and followed the spectacular Great River Road and several of its tributary twisty side-roads. This truly pleasurable route was made all the more enjoyable by beautiful weather, splendid late-October foliage, and the flawless performance and stunning comfort of the MX-5. Every mile made me smile wider, and feel more at ease knowing Studio Vroom had delivered an excellent vehicle for a great price. Although the deal was now done, Studio Vroom kept on working to ensure my purchase was perfect. A the day after I arrived safely at home, I received email from Studio Vroom conveying information about the care and feeding of the car's finish; they'd applied a ceramic coat, and they recommended a certain brand of SiO2 wax to maintain it. Finally, they confirmed my bank's check had cleared, and the title was in the mail. As a final bonus, they shared a Google Drive location containing the high-resolution studio photos they'd taken of "Jamie" - the name the self-described "car adoption agency" had bestowed upon the roadster. With this all-around delightful experience, Studio Vroom earned my trust and my highest recommendation. read more