My Experience Revealed Serious Red Flags in the Procedure and the Follow-Up Care! A simple cyst removal turned into a painful, poorly handled procedure with lost lab results, an open wound, and a permanent scar. I would not recommend this office to ANYONE! I don't usually leave negative reviews, but I feel people deserve a clear warning about my experience at this office. On October 27th, I had a small cyst removed from the top of my head. During the consultation, the doctor told me the cyst was unlikely to be serious and that the surgery was up to me. He was friendly, but not thorough about explaining what the procedure would actually involve. Based on what I knew, I expected a simple linear incision with the cyst removed. That is not what happened. Once the anesthesia was given, the doctor made a circular incision, removed an actual piece of my scalp, and cauterized the area. None of this was explained beforehand. When he cauterized the area, he burned the surrounding scalp as well, damaging the hair follicles. When I removed the bandages, there was a ton of burnt hair stuck to them, and I doubt the hair will ever grow back. He stapled it shut, left the room immediately, and that was the last I saw of him. The nurse gave me topical antibiotic ointment and sent me on my way. This is where the issues really started. I was told to take over-the-counter pain meds, but they did nothing. My scalp felt like it was on fire from the staples pulling constantly. I couldn't sleep for almost a week. The wound bled, oozed, and continued to pull on the staples with every movement I made. I called the office during that week since there was no checkup on me until the staple removal appointment. I told them my wound continued to discharge, bleed, and was so painful I couldn't lay my head on a pillow. All they did was call in antibiotics--no follow-up, no instructions, no concern. Fast forward to November 18th, the day the staples were removed. I went in hoping this nightmare was finally over. Instead, the nurse looked alarmed and said, "I need to get a doctor. The staples didn't work closing the wound, and your wound is totally open and looks infected." Another doctor came in, looked at my head for a few minutes, ordered a culture, and told me results would be in within a week. They never came. I was told to continue antibiotics even though they were running out. I was then told I would have to leave the wound open to heal from the inside, and the nurse joked, "You're going to have a good scar." After seeing it myself, "good scar" was an understatement. The scar I'm going to have is severe, and I do not feel a second thought was given to how it would look. Considering this is on the top of my head, aesthetics should have been a high priority--not an afterthought. I had no idea how bad it was until I got home and checked the mirror. I called again on November 25th for the pathologist report to see if my wound was infected. Still NOOO results, even though I was told they would be in. Then on December 2nd, I received a call informing me that the office had LOST my lab results entirely. They did not discover this until that day. I was told they were sorry, but luckily I had gone for a second opinion--otherwise I could have been walking around with a serious untreated infection that might have required additional surgical procedures. I have never in my life experienced a surgery where things were handled this poorly. At this point, I am still dealing with an open wound on my head, a patch of missing hair, and a scar that I will have for life. I wouldn't recommend this place to ANYONE considering the way I was treated. The only thing I can do now is leave this review to warn others and never return to this subpar establishment read more