Today I went to Target on Willow Road in Glenview. There was one check-out open and one area of self-check out open. Between the two check-out options there were over 17 people waiting in line. In the past when a manager would see this they would tell customers to go to the Customer service counter to check-out to handle the over flow. I proceeded to the Customer Service counter where there were 2 people waiting in line to return an item. When it was my turn, I proceeded to the counter where a girl named Jacqui was waiting to help. She said with a nasty and condescending attitude "I can not check you out here as this is JUST for other services than a regular check-out! You will have to go to the check-out areas! Then she proceeded to state "When there is a line of other customers in line here at the customer service desk... we will not help you!" I looked all around me and there was not even one customer at the customer service desk! I then asked for a manager. She called a manager and then they stated the same with an attitude. A customer walked up and Jacqui proceeded to help them. The customer finished and walked off. Then Jacqui immediately went to the back where she could not be seen. I went to the area where Jacqui was which was 2 ft from the doorway and Jacqui was hanging some items up. I said "Jacqui, why won't you help me there are no customers at the customer service desk?" She then responded in a strong nasty tone "Can't you see I am busy?" Another associate who had heard the conversations came to help me. His name was JOE and he understood the concept of CUSTOMER FIRST! What a wonderful employee and was so kind and HELPFUL instead of a young inexperienced girl who was trying everything to not help. Target.... you need to fire Jacqui as she doesn't understand the TARGET principle of "Customer First and to Help anyway they can!" read more