If I could rate 0 stars I would! Placed my order in October, knowing that it would be until Christmas Eve when my item would arrive. Christmas Eve arrives, delivery says "there's ice" and they cannot deliver. There was a light sprinkle of snow and my walk was salted. Fast forward to the end of February, delivery reminder call says my order will arrive between 11:45 and 2/3 in the afternoon. I get a phone call that left a vm saying they will arrive in 10-15 minutes this call came at 9:30. I didn't hear the phone as I was preparing my laundry room for my new appliances. My dogs start barking, I see the truck out my window at 9:50. I go to my front door and stand there with the door open for 20 minutes. Not one person left the truck in this entire time. I received another delivery while standing there! Imagine 2 months since anticipated arrival of your appliances without having any working. I want to terminate my order and receive a complete refund, Teppermans is attempting to hold a 10% deposit regardless of their inadequacies and failure to provide my items in a reasonable time. Samsung could have had my items delivered to me by the end of November, I could have Costco deliver similar items in a week. I will NEVER EVER AGAIN shop Teppermans and I strongly suggest you don't either! read more