3 of 5
From Mark's review
Feb 3, 2023
If you want "quick" service... these are the guys to go to. However, it is very important that you know how they can do this. They achieve this in several ways. FYI - I used to work at Tuffy's (BJ's tire shop) as a Tire Tech., so I know a little of what goes into doing this job. 1. They skip calibrating the balancing machine to your rim & tire specification (one size fits all I guess). 2. They don't remove the old weights when balancing the tire. 3. If they do put weights on, it will only be on one side of the wheel which they will attempt to do, again, without removing the old weights first. 4. Finally, if you're not watching, they will put the tire on the balancing machine, spin it, and simply take it off and put it on your car without even trying to balance it. Anyway, this was my situation... I turned my back to put one of my old tires in the car and noticed the balance machine reading .75 and 1.75(see picture). I told the young lad who was doing the balancing that he forgot to balance the wheel he was rolling over to put on my car. He chose to ignore me and proceeded to put it on my car anyway so I went right next to him, in case he didn't hear me, and told him that it needs to be balanced again. "You tell me what to do? You do this kind of work?" is his response. I told the older guy thinking he would rectify the situation, but his response backed up the other guy tone and attitude. ".75 and 1.75 is balanced, .50 and .50 is balanced, .25 and .25 is balanced. You do this kind of work?" I told them the tires are balanced when the machine says .00 and .00 or something close to that. His response, "You say you work in tire shop, show me, balance tire..." Well, I was more than happy to balance my own tires. First thing I did was remove the old weights, spun the tire, and surprisingly the machine said it only needed a .75 weight, which I asked for since I couldn't find one in the used scrapped pile of weights they use from previous jobs that they cycle through. At that point, they apparently figured out that I knew what I was doing so the young guy offered to finish the job. The older guy then said, "I should charge you $80 now". I laughed and told him "The reviews I read about your attitude and horrible service is true. You mounted 4 tires last year on my car and did a great job and I decided to come back to help your business, and this is how you treat your customers?" After that conversation he went to put the last wheel on my car, which he couldn't balance correctly because he claimed the car is old and the wheel is old, and it's most likely bent. I guess that means that all my wheels were bent since none were done right by them. So, unless you go to those guys with a new car with new wheels and new tires to put on, they will use the excuse that your wheel is bent and that is why the machine cannot balance it correctly. So, while he is putting the last lug nut on the car, I told him "What you sow, you shall reap" and his response was "I don't care." Well, that response wasn't a surprise because the "I don't care" attitude was in full effect since I got there until I left. Needless to say, I would NOT be going back and would definitely NOT recommend anyone else doing so... unless you want "quick" service with "privileged attitude" on the side. I simply wanted what they promised and advertised... "mounted" and "balanced" tires. My final advice to him was to take care of the customers and they will gladly keep coming back... only time will tell if they heed the warning. Good luck to anyone who is thinking about going there. read more






