We contracted with TSI to move furniture from Calif to Colorado. They overpromised and underdelivered from the sales rep, Carol, grossly miscalculating the fees we would owe, to the lack of communication from TSI, to being bounced around to various entities. When we discussed things with Carol, she got defensive and said it was our fault because we had more boxes of items added to the order but the boxes did not weight 50 pounds each - and were NOT the reason for her gross miscalculation. She was off by 1400 pounds - and touted her expertise about how she can take a look at photos and dimensions of furniture to accurately calculate the weight estimate and fees to be paid. She was send photos and dimensions of ALL items BEFORE the movers arrived. It was a bait and switch. Underestimate the fees to get a client to book the service when in reality the $7,000 we ended up paying was far MORE than we would have paid to another type of service. If they had been truthful about the estimate we probably would have opted to use a different type of service. The movers who showed up to my mother in law's house were rushed and rude. They did not get all the items that were supposed to picked up. We had a person on site who documented how things went - and even though the property had a lot going on inside, it was very organized as far as the items they would be taking. The movers complained about how they thought is was not organized and did not take their time to note everything that we had taken our time to tape with green tape, I had prepared a spreadsheet list of what was being taken along with photos. Carol at TSI had ALL that information. They did not provide that to the movers, and the movers forgot items and TSI took ZERO responsibility for us having to then use UPS or FedEx to get the remaining items shipped that THEIR movers forgot, costing us extra money. The paperwork used that day was a scribbled mess. We could not make heads or tails of what was actually loaded on the truck. This could not have been their first experience working on a clear out of a house from a person who has died. There was zero empathy for the situation, for us losing our family member - just complaints and rudeness. When we disputed the fees, we were treated rudely and escalated things to the VP. He tried to address things to make it go more smoothly, however that did not work. We got ZERO communication that our items were actually in transit until the day they arrived in Colorado and some other company called us to try and schedule a delivery. We had not been notified of anything - and they gave us no notice to get things ready for them. We put off the delivery so we could deal with the confusion. We were not told our items would be offloaded to some 3rd party place in Denver, we were told our items would come from point A to point B. That was a lie. So our items were handled 2x as much as they should have been which leads to potential damage. We were required to pay 100% up front to get our items delivered or they would hold them hostage, so we had zero recourse or leverage to ensure our items were in the same condition as when they left California. The actual company that stored our items and then delivered them - had us fill out the detailed damage information - which we did. There has been ZERO follow up. We have emailed multiple times asking about WHO will take care of the items damaged in transit. We have been completely ghosted by Robert - the VP, Carol in sales and Leah from the storage company. No one has responded, we have damaged furniture that needs to be repaired and we are not going to just be a victim of their negligence and lack of customer care. This is a company you should NOT work with. They do NOT care about their customers. They do NOT follow up. They HIDE from responsibilities. They avoid making things right. read more