I interviewed 3 different companies and was happy with Ricardo's description of what needed to happen and quote/timeline. We scheduled a time to select the stain color and 15 minutes after it was supposed to have happened, I received a call to cancel it saying we could do it the morning that they started. The day that the crew showed up to start, they didn't know anything about us selecting a color. They seemed to do a reasonable job sanding while we were there, but we went away for the end of the week/weekend so they could stain and when we returned we were horrified. There were several obvious spills/drips/smudges. The entire kitchen was splattered. There was a large area by the stairs that was poorly sanded and may have had a spill? There were large areas of sanding kerf marks left behind. A random "W", presumably from a box or can being set down twice with stain on the bottom of it? And my personal favorite were the FULL HANDPRINTS found in several places on the floor. Not only was this job poorly done, but they went ahead and put 3 coats of poly on top and left like nothing was wrong. I will say that Ricardo came to see our complaints and sent a different crew to come redo the entire floor. But that meant we had to be out of the house for an entire extra week at our own expense (especially not fun with a toddler). It also meant the floors had to be completely resanded, which decreases the overall life of the floors. The new crew was able to fix all of the issues with the stain. BUT the finishing was extremely disappointing. The contract does state that they are not responsible for any damage, but man I didn't expect so much! There is stain on every surface in the house- doors, door knobs, walls, trim, appliances. There is wood on the edge of the steps where the spindles are on our staircase and of the 15 spindles, 6 of them were broken. When we asked about it, they glued them together very poorly (see pictures) and the first thing my two year old did was pull on it and have it snap off in his hand. A two year old with a pointy stick is never a good thing... We also paid for them to install new quarter round, which they did, but it was not caulked, painted, or finished in any way. My assumption was that the quarter round would be finished and not just installed- this one is on me, but just FYI for anyone else that would make the same assumption. We had to hire a painter to come and caulk all of the quarter round and completely repaint the baseboards because of how much stain was on them. By the letter of the law, all of these 'risks' existed in the contract that we signed, but I have never been so disappointed in a 'professional' job. Despite them having to completely redo it, which I understand was at a cost to them, they did not offer any discount or financial compensation for the loss of occupancy time or longevity of our floors. This is the type of service you only need once every decade, so it probably doesn't matter to them much but I would never hire them again. read more