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    Triangle Floors

    4.4 (19 reviews)
    Open 10:00 am - 6:00 pm

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    Damaged spindles

    I interviewed 3 different companies and was happy with Ricardo's description of what needed to happen and quote/timeline. We scheduled a time to select the stain color and 15 minutes after it was supposed to have happened, I received a call to cancel it saying we could do it the morning that they started. The day that the crew showed up to start, they didn't know anything about us selecting a color. They seemed to do a reasonable job sanding while we were there, but we went away for the end of the week/weekend so they could stain and when we returned we were horrified. There were several obvious spills/drips/smudges. The entire kitchen was splattered. There was a large area by the stairs that was poorly sanded and may have had a spill? There were large areas of sanding kerf marks left behind. A random "W", presumably from a box or can being set down twice with stain on the bottom of it? And my personal favorite were the FULL HANDPRINTS found in several places on the floor. Not only was this job poorly done, but they went ahead and put 3 coats of poly on top and left like nothing was wrong. I will say that Ricardo came to see our complaints and sent a different crew to come redo the entire floor. But that meant we had to be out of the house for an entire extra week at our own expense (especially not fun with a toddler). It also meant the floors had to be completely resanded, which decreases the overall life of the floors. The new crew was able to fix all of the issues with the stain. BUT the finishing was extremely disappointing. The contract does state that they are not responsible for any damage, but man I didn't expect so much! There is stain on every surface in the house- doors, door knobs, walls, trim, appliances. There is wood on the edge of the steps where the spindles are on our staircase and of the 15 spindles, 6 of them were broken. When we asked about it, they glued them together very poorly (see pictures) and the first thing my two year old did was pull on it and have it snap off in his hand. A two year old with a pointy stick is never a good thing... We also paid for them to install new quarter round, which they did, but it was not caulked, painted, or finished in any way. My assumption was that the quarter round would be finished and not just installed- this one is on me, but just FYI for anyone else that would make the same assumption. We had to hire a painter to come and caulk all of the quarter round and completely repaint the baseboards because of how much stain was on them. By the letter of the law, all of these 'risks' existed in the contract that we signed, but I have never been so disappointed in a 'professional' job. Despite them having to completely redo it, which I understand was at a cost to them, they did not offer any discount or financial compensation for the loss of occupancy time or longevity of our floors. This is the type of service you only need once every decade, so it probably doesn't matter to them much but I would never hire them again.

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    3 years ago

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    2 years ago

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    5 years ago

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    8 years ago

    Outstanding work, great rates, awesome customer service and dependable guys! Highly recommend!

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    7 years ago

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    Review Highlights - Triangle Floors

    Ricardo came out and did a quick estimate and it was scheduled the following day.

    Mentioned in 12 reviews

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    Creative Flooring Solutions - Example of damage appearing, which turned out to be termites.

    Creative Flooring Solutions

    (34 reviews)

    I have engineered hardwood flooring that was showing random damaged areas and I had no clue what…read morewas causing it. Jason from Creative Flooring Solutions came out and looked at the situation and gave me a quote on the labor to pull the flooring up and put new flooring down after we discover what was causing the damaged areas. It turned out to be termites. It was a small job, but Creative Flooring was kind enough to take it on anyway, which I greatly appreciated. They showed up on schedule to do the job, vacuumed & cleaned up any debris, I then had a termite guy come out to do his thing, and Creative Flooring Solutions returned at a later date to put the new flooring down. You can't even tell there was ever an issue now. The communication was great whenever I had questions, the pricing was extremely fair and reasonable, and I was very pleased with the outcome & end result. Highly recommend this business!

    I had Trey, Raul, Bobby and their crew replace my builder grade carpet and engineered hardwood with…read moreLVP flooring. I chose 9" micro bevel Nakan style. Exceptional professionalism, friendliness, work ethic and respectfulness made it an enjoyable experience. They were careful to cover areas with plastic to cut down on the dust. They cleaned up at the end of each day. They showed up when they said they would and worked all day to complete my project in a timely manner. Jason is the owner of Creative Flooting and he patiently guided me through choices and styles. Excellent customer service!! When my budget allows, I'm scheduling to replace stairs and hallway. You need new floors? Call Jason right now!!

    Frazee Carpet & Flooring - Bedroom

    Frazee Carpet & Flooring

    (38 reviews)

    From measuring to estimates to install- our experience was perfect! We had four bedrooms, an…read moreoffice, and a bonus room completed. Carpets removed, furniture moved, Pergo installed!

    This is long, so bear with me. Overall, my wife and I had a positive experience getting carpet from…read moreFrazee. There were some glitches, however. My daughter had the company install carpet it her house and reported a positive experience, so I called Boyd whom she dealt with. After been a week I didn't hear back from them, so my wife and I stopped by the showroom. Boyd was at his office and showed us several carpet samples. He sent us an estimate four or five days later. I called him to make the purchase. The next step involved rather "businesslike" employee who came out to measure the two rooms. Boyd told me he would let me know when the carpet arrived to their warehouse. After about a week and 1/2 of not hearing anything, I called Boyd. Lo and behold, the carpet was there and had been. This was the second example of the lack of communication from the company. My wife suggested that I call Boyd to confirm that the scheduled installation would indeed happen. It didn't occur to me to do that, because I guess I''m trusting. Boyd was was out of the office. The receptionist said that she would contact the warehouse manager, who was also away from the office, and that she would call me back with confirmation. She never called me back either! I called the company the second time that day and was able to reach, I believe, Tina who confirmed that the carpet would be installed on the scheduled day. No explanation as to why no one had called me back. A couple brought the carpet out on Thursday and spent much of the day installing it. They worked steadily. They were fine to deal with other than their lack of English which was a bit of a problem. It appeared that they did a good job installing the carpet and cleaning up. I wish I had checked more closely how they replaced the furniture once the new carpet was in. Three large pieces of furniture were not put back like they originally which makes it difficult or impossible for me to use a large drawer and watch television at the right angle. As you can gather, my main problem in dealing with the company was their lack of communication. No one from the company called me back on three occasions! Nor have I heard from them with any sort of follow-up. In addition to being frustrating, this obviously makes it difficult to do business with them.

    Triangle Floors - flooring - Updated May 2026

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