Preface: I'm not a person who gives bad reviews and I've spent considerable time thinking about whether or not to post this, but ultimately feel it's the right thing to do. Consumers be advised. Unfortunately for us, we did not have a good experience with Urban Rooftops and came across a number of issues while undergoing the build and continue to experience issues after the fact. While I could go into great detail and provide a laundry list of things that occurred, the three biggest blunders are as follows: 1. We were sold a pedestal tile decking system that sits on top of the flat roof membrane. The entire point and advantage to this system is to allow access to the roof below in case of a leak or issue. When they sold us this option, they mentioned that a perimeter would be built around the edge tiles to ensure no movement or slippage as three sides of our roof deck do not meet against the exterior wall. Their solve was instead to GLUE down the tiles. Yes, glue them down to the pedestals. 2. They built and sold us cedar planter boxes that sit on the parapet wall of our rooftop. While these turned out visually beautiful, they were not constructed in a way to ensure drainage was sloped inward towards the roof deck. Instead, dirty water from the soil drains down the side of our white, freshly painted building. After consulting other roof deck companies, they said this is a build error. I am now paying a different company to fix this. 3. Extremely poor communication, lack of empathy or concern for their customer, and increased final invoice costs. Throughout the design phase, we were stood up by our designer more than once. On one occasion, we showed up to their showroom for a scheduled appointment and the entire place was dark. Numerous issues were identified along the course of the build, including poor craftsmanship and rushed work - and not once did we ever receive an apology. Instead it was excuse after excuse. Iron railings rusting after two weeks? Oh it just needs some primer - not to worry. Measuring no less than 4 times and still running out of tile multiple times, delaying completion due to having to order more. Upon final invoice, more than $5k was added due to the "extra scope of work" that consisted of a 5x5 section of tile (25 square feet). They subcontract out everything they do and the workers they send are often unsupervised. There is almost zero oversight provided by Urban Rooftops and the only time I ever saw the project manager was when I'd request a sit visit due to issues being identified. Frankly, a nightmare to work with and I'm worried about issues that likely went unnoticed. Perhaps you have to spend north of $100k to get their best service, but at nearly $50k - I would have expected a much better experience. read more