So, Christmas Eve, we decided to drive from Houston to San Antonio because 54th is our favorite restaurant back home and we don't get to eat it often. So we took an impromptu trip. Excited that we have the time to go and enjoy our fave food, it was literally a waste of a trip. Gas and rental.
While we did like our server, Auggie, he did a good job at customer service. He told us he was only there for 2 months, but when he took our orders, he didn't write anything down. My order was simple. But my sisters order, was very detailed being a vegetarian. So, her food came back with chicken and bacon. She sent it back. It came back and it was the same thing, with only bacon. When we asked Auggie, he took the plate back, and asked the cooks and they stated that there was no bacon in the food. So he brought the food back to the table. At this point, she didn't even want the food she had her heart set on. She had to settle for a salad that she didn't even want but she was hungry.
When the check came, she told me how much she spent. I told her that didn't sound right. She was charged $90. After getting a copy of her receipt, she realized she was charged for the food she sent back. After a min, Auggie came back with the manager and processed a credit back to her account.
I ended up getting some wings to go. They looked great when I checked them. I get home and try to enjoy them... they are absolutely disgusting. Doesn't taste like the wings that I am use to. Like they been either sitting out for a while or they just stale. Something was off. Needless to say, this was our first time at this location.
I also want to add in, we asked for a manager a couple times from servers that would pass by, and Auggie would always come back to the table to say, "you asked for a manager?" Manager never came to the table until it was time to take the meal that was returned off the ticket. A trip to San Antonio completely wasted. Money on food, gas and a rental to get there and back. read more
