I live locally so I wanted to support locally...the first time was a miss, the groomer doesn't seem to be experienced and doesn't seem sure of what to do. I figured I'd try again, this time 6 weeks later..no lapse in time, we were early coming in for the visit so we had to come back in 20 min big inconvenience, we did and then they weren't ready for the appointment, the groomer seemed frustrated and my dogs must've felt it cause they wouldn't go with her, never been a problem when going to the groomers, I asked her if this was a good time if not we could rebook. She went on to say she's been having a rough day, but it was ok. I left them said she's call when they were ready we'll I dropped them off at 2:30 and it was now 6 so I went over there the clerk said she was having issues because of how the day was going and could I come back in 40 minutes which was closing time. I sadi ok. When I came back in was 5 min to close and my animals weren't ready yet. They brought out 2 dogs which had on the wrong harnest, I waited another 15 mins for them to bring out my other dogs, they were ready to go and it was closing time. So I left, I live in apartments very close, 5 mins maybe. When I walked in my apartment my dog i waited for the longest was limping and there was blood drops everywhere on the floor and furniture. I picked her up to see where it was coming from, it was her toe, half of her toe was clipped and bleeding, this has never happened to any of my animals. I called back over to see what happened and why they hadn't made me aware? The clerk proceeded to argue with me and everything short of calling me a liar. Then said it happened because my dogs toenails were too long, they just groomed her 6 weeks prior no long lapse in grooming. All along while I waited for them they had to try to get the bleeding under control before giving her to me. She then proceeded to tell me I can come back over and buy some medication for the bleeding they caused! I asked when the owner would be in, she proceeded to say the owner only comes in for 15 30 maybe an hour at a time and staff never knows she can try to pass a message. I will be filing a small claims case for emotional distress and return of funds for the service and vet bills. Please DO NOT TAKE YOUR ANIMALS HERE​ read more