I never imagined feeling the need to write a review about a pharmacy, but the service I received this morning needs to be shared. Yesterday I scheduled a PCR covid test and the soonest available day/time was at this Walgreens. I scheduled a drive through test for today at 9:30 AM. When I show up at 9:30 AM, the lights are off inside the pharmacy and the shade was lowered. I waited about 10 minutes then had a feeling something was wrong so I checked the hours online and it said the pharmacy didn't open until 10:00 AM on Sundays. I thought it was unusual that the online system allowed me to schedule a 9:30 appointment but it wasn't a big deal and I decided to wait. I sat at the window in my car for 30 minutes until they opened at 10:00. After they opened, someone came to the window and asked how they could help me, I explained that I had a 9:30 appointment but didn't realize they weren't open until 10:00. He said, yes we don't open until 10 and asked me to hold on a few seconds. He then comes back to the window and informs me that since my appointment was at 9:30 and it is now after 10:00, he can't help me because he has other customers to tend to and if I wanted to be seen, I had to come back at 2:00. I was a little surprised by his response. I explained to him that I understand that it isn't his fault that the computer let me schedule an appointment for 9:30 when they open at 10:00 but it isn't my fault either and it isn't right that I was being sent away after scheduling an appointment, showing up at my scheduled time, and waiting 30 minutes to be seen. He insisted that he couldn't help me and I needed to come back at 2:00 if I wanted to be helped. After driving away, I called to speak to the pharmacy manager to voice my concerns about the fact that if the pharmacy opens at 10:00 on Sundays, that means the online system is allowing patients to schedule 9:30 and 9:45 drive through covid tests every week and I wanted to make sure they were aware of that. I also wanted to make sure that if I came back at 2:00 without technically having a scheduled appointment, that I wouldn't be turned away like I had earlier in the morning. After being on hold for over 20 minutes, I gave up. It wasn't worth my time. Ultimately, I found somewhere else to get my test. I've worked in retail for 10 years. I don't agree with the statement "the customer is always right" but there is absolutely a wrong way to treat a customer and that was the treatment I received this morning. The Walgreens pharmacy of Oceanside clearly does not care about how they treat their customers nor do they answer their phones. And if they do care, the behavior of their employees does not reflect those values and better training needs to be implemented. Such a shame, I will not be returning. read more