We are furious with what should have been a simple lock replacement on our WinDor sliding glass door performed by WinDor repairmen. The lock on one of our doors became increasingly difficult to move even with the safety depressed. We were told it would be $110 plus $20 for the lock-ok! Repairmen showed up and got to work with a saw!! What! Then we heard hammering-again it was supposed to be a simple lock replacement! When they were finished I saw one of the guys wipe his arm across his forehead to tell his partner-whew got that to work! He went outside to the car! The other guy tells us it is fixed! I try the new lock which now sticks out and is not flush with the door. The lock is very difficult to move (hello that's why we wanted the lock replaced). It works in the opposite manner from our other door (unlock is now in the down position with lock in the up position). Instead of the smooth 3.25inch travel between lock and unlock, we have a very difficult 1.25inch travel in the opposite direction! To add insult to our door they installed a bright brass lock keep to our white frame making it look like a cheap box store piece slapped onto our door. What has happened to WinDor? Hopefully their management cares enough to read review read more