2 Stars might be GENEROUS given the phone call I just had. However, I can honest that while the food arrived cold, it was still delicious. So why in the world would I be upset?
Ordered Spare Rips Served Over Rice and Mushrooms and Onions. As you can see in the picture, a slop of steak, mushrooms and onions without rice is what came.
In the description, it says Served, keyword, "WITH" a side of potato, vegetable and soup. Oooh those sides came alright. Of course they did because it was "Required" of me to choose those options thats supposedly came WITH the meal.
Calls the restaurant very confused. I work in a hospitality group myself and also deal with these kinds of misunderstandings quite often so of course the tone I first used was concerned rather than badgering. I asked if there was some confusion since the steak was suppose to come with rice. This is where it gets good.
The Gentlemen who answered replies nonchalantly "WELL. You ordered the sides. If you ordered sides, it doesnt come with rice" and I responded with "umm okay but, from the descriptions its suppose to come with rice"
He then answers "if you pick a side, we assume you dont want rice."
I was AT SUCH A LOSS FOR WORDS, more at his stone cold matter-of-fact voice than what he said. Honestly he made ME feel like i had to apologize LOL.
I just said "oooh okay" and he's like "yup bye"
Now just to make sure I wasn't crazy, i went back and confirmed that I indeed had no choice but to choose a side (picture 4) I called back and told the gentlemen "well i kinda want what I ordered, I dont even care about the sides but I cant order that without choosing"
Again, trying to make ME feel dumb he replied "well you should just write in the description that you didnt want the sides and just rice. Sorry it misled you" Honestly at this point, I wouldve just taken a "im very sorry for the confusion, we will correct this with grubhub, you shouldnt have to deal with that" because this is something I do at my job working in a food market hall all day.
But NO sincerity at all. The advice he offered was to call Grubhub and order again with the description of no sides, just rice. I called grubhub and got the refund, and tried to order it with rice...... they turned off their ordering... HAHAHA im done read more