Do not take a guitar to be worked on to these people. DO NOT pay them to do a PLEK setup for your instrument. I paid them a LOT of money (too much for the going rate) to refret and PLEK my guitar. First try, they did not bother to clean the slots and left the crown of TWELVE of the frets just hanging in the air, wanting nothing to do with the surface of the fretboard. Second try, after I carefully explained to them how to prep a slot before slamming a fret in so hard that the tangs were even BENT inside the boards, they did not bother to raise the bridge and just slapped it into the PLEK machine and grinded off all the new frets down to the low fretless wonder-like old fret heights that was the ONLY REASON I PAID FOR NEW FRETS. I will be making a YouTube video with receipts of all the garbage they did to this vintage guitar. I contacted PLEK in Germany and the US rep agreed that this is awful. Jay refuses to do it correctly on a third try and even threatened to sue me and defend his reputation vigorously. All the emails will be in the YouTube video. Why do I have to give them one star? The deserve 0. Jay does not care anymore. read more
