As if them having a monopoly isn't enough they somehow managed to make it worse Someone fraudulently signed my dad up for service with a diff address and attached it to MY acct.Cs over phone was useless and couldn't even see what I could clearly see on my Xfinity acct when I logged in.So I went to this local store and was seen 1st by the manager Benjermin who didn't even take two minutes to pull up my acct to see anything not eas he empathetic at all!!! Just wanted to give me a toll free number which is the generic cs for Xfinity..smh I then sat down with Chara (not sure as she was the Worst and wouldn't spell her name or wear a name badge) who just quickly cut me off and kept repeating what the manager said.And I told em fine I'll call about that but in the meantime cancel my contract that I've been a customer on for over 20yrs. Nope she wouldn't do that either. I will NEVER go back to Comcast.And Ps...glad DEI is now cancelled as I could tell they didn't hire ANYONE of skill or knowledge let alone good customer service skills. read more