Dave and his team did a great job for us-they were prompt, courteous and professional. I am so happy with the finished product and the price we paid. They were very responsive to all my concerns and went above and beyond to make it right. I would absolutely recommend. read more

Truly an amazing company with professional and courteous employees. I had water damage in my house and received quotes from a few named companies. After a nightmare experience with one company, I picked Dave and 123 Floor and Home because of their affordability, knowledge and quick communication. I couldn't be happier with the overall experience as well as the finished product, and I paid significantly less than what another reputable company had quoted. Dave was honest, fair and so easy to work with, and his employees were truly top notch. I would highly recommend this company and would disregard the negative review. read more

1-2-3 Floor - Finished bathroom - Flooring Near Me - Mooresville, North Carolina

DO NOT USE THIS COMPANY!! We had a nightmare experience 5 years ago with Dave. His subcontractors destroyed our home while we were out of town. My husband actually paid him in full while we were away. Holes in walls, gouges in floors, broke a toilet in half, uneven stain, and the stain got all over our painted kitchen cabinets. Worst part was they battered our walls with their equipment and tried to cover it with paint they found in the garage. He refused to give us our money back, and we ended up paying another company double to fix our ruined floors and put in all new base molding. Then another company to fix the numerous holes in our walls. Still have no explanation as to why that happened. We had just spent thousands painting our walls the year prior, and had to take 4 doors down to be sanded and sprayed. He hid from us and never tried to make it right. I have 4, yes FOUR, friends that had similar experiences. They actually let him back in to "fix" the problems just to have it come out worse. read more

If I could give six stars I would. 1-2-3 Floors exceeded our expectations. They came in to lay wood and sand and refinish our floors. They went and did extra things to ensure they would turn out the best that was possible. The guys that came out were hard working and never complained. They showed their excitement of looking forward to seeing how they turned out. The owner came in several times to supervise and inspect. He was always easy to get in contact with with any of our questions. I highly recommend them and if I ever need floors again I will be calling them. read more

We had an amazing experience with 123 Flooring and Dave's team! The whole experience was top notch from getting our quote, picking colors, during the sanding process and the finished product! His team was extremely trustworthy and hard working. They moved through the process quickly but precisely. They were very patient as we picked colors and took the time to walk us through ALL our options. I can't find a flaw anywhere and am so happy with with final color! We would recommend 123 Flooring and Dave's team over and over again! read more

I hired them to do a maintenance Buff and Coat job on my flooring. After they were finished and gone we noticed a spot they had missed. Called Dave and he said a crew would be over the next morning. Crew never showed and no reason given. Tried again and was told a crew would be there in an hour. No crew, no explanation after almost a week. I would never again do business with this outfit. Bruce R. Davidson read more

Stay away at all costs. Dave Naylor is not truthful. He did part of a large job for me and never came back to complete the work. Chased him for over six months to complete the work. Took him to court he tried to tell the Court system he had no assets to pay the 17K judgement against him so we chased him for the money. We finally got a settlement and he will pay monthly for a year to pay the judgement and interest. Bad person read more

I have used 1-2-3 for three different projects and I would highly recommend. I found David the owner to be very responsive and his crew did very good work. Nice to work with people who care about what the finished project looks like. Gary Preston read more

My realtor recommended 123 Floor because we needed wood floors put in our new townhome fast. At first glance the crew appeared to do a great job. Price was competitive. But after the crew left I noticed several problems...boards not even, cutouts for electrical outlets in floor were very crude and there were marks all over the wall from the equipment. I called the owner, David, left a message but he did not return my call. I called again the next week and he promised to stop by and look at the problems. He never called me back and did not stop by. I was extremely disappointed because he impressed me as an honest guy. I would not recommend the company. read more

DO NOT USE THIS CONTRACTOR. I had a very poor experience with this guy on a water damage hardwood floor repair and refinishing. Poor communication, poor work and would never return to finish minor punch list items that he promised to fix. Once he has your money, he is done with you. Lesson learned. read more

From the first estimate to after the job was finished Dave and his crew were outstanding. They were able to achieve the custom color I wanted and replace a damage area in the boards. The floors look outstanding and the customer service was top notch. We defiantly recommend and would use again in the future. read more

Avoid at all costs! We selected 123 Flooring to refinish hardwood floors in a home we just purchased and to replace carpet on the second floor. Dave the owner will guarantee a quick start to your project but not actually finish on time. His subcontractors do great work- the floors look fantastic, it's a shame it took more than 20 phone calls to get the job complete! We were also remodeling the master bath and asked Dave to carpet the master closet- obviously too small of a project for him to bother. Fine, I could live with that but unfortunately he lied, told me the carpet was on order and even sent an installer to measure. That was 4 weeks ago. I've left more than 15 messages that were not returned. My advice- go anywhere else. read more

Horrible experience. Took months to finish a hardwood job that is still honestly incomplete. He's a liar and has the worse follow up skills I've ever seen in a business. We ordered rugs to go with the job and the last follow up I got was in April and said "rugs should be in a few weeks, I don't make them." It's august and he's never followed up. Don't give him a dime because you won't like the end result. When you think of the worse case possible a project can go that would be better then what you'll get from Dave. I'm about to file a lawsuit against him. read more

The good - they came, gave a quote and my new floors were in with in 2 weeks. The install went good, they crew did a great job. The floors look awesome. Dave was a very down to earth pretty awesome guy, so I thought!!!! The bad - When they reset my toilets after the floors were installed we noticed the base board was wet after a week or so in the master bathroom. I called the owner Dave and he said he would come take a look. After taking a look Dave stated that he would have a guy come out and remove the toilet to see what the problem was and fix it. He did say that he would help pay my plumber to reset the toilet so we made sure it was correct. A few days later on June 3, 2017 a gentleman from 123 Floors came and removed the toilet and baseboard, lifted the floor, sprayed some sort of chemical under the floor, and stated they would be back to replace the baseboard/toe molding after the chemical dried. At this point I had my plumber come take a look to see what the issue was. My plumber stated that the reason for the leak was because the flooring needed to be cut out more around the flange (the wax ring never seated). I made contact with Dave to let him know what the problem was and he said "I will take care of it". Today is June 16, 2017 and I have made several attempts to get in touch with Dave and still NOTHING. I got tired of not being able to use my master bathroom so I contacted my plumber who came straight out, cut the floor around the flange, and reset my toilet. This was an additional $125 on top of what I paid Dave. My baseboard and toe molding are missing still. I guess I will have to repair this also. Dave and 123 Floors are very attentive to your needs until the job is done and they get your money. After that you are basically on your own. My wife and I are very disappointed because we thought Dave was a standup guy. read more