Antonio and Ja'Quez were awesome. They were polite and super easy going. If you're lucky enough to have them, you'll have no problem. We will definitely give another call if needed. read more

Fernando and Brandon were amazing! They were prompt and professional and went above to make sure I understood quoti and pricing. They made junk removal effortless and left the area clean afterward. They even explained of other removal serviced the compan offered that I plan on using in the future for my busines. I would recommend them to anyone. read more

1-800-GOT-JUNK? Jacksonville - Junk Removal & Hauling Near Me - Jacksonville, Florida

My first experience with this company was extremely disappointing and, frankly, unprofessional. I initially communicated by phone and text with two members of their Jacksonville team regarding a cleanout of an apartment for my elderly father. The experience got off to a questionable start when I received multiple calls and texts at 7:00 a.m. on a Saturday, despite having an 8:00-10:00 a.m. appointment window. I received an initial quote and later contacted them to request an updated quote because some of the items had been given to other family members. I was told, "Of course, the team can come tomorrow, take a look, provide that new quote and still be able to take it right there and then!" Based on that assurance, I arranged my schedule and took time off work for the appointment. Unfortunately, the team never showed up. I called and texted during the entire two-hour appointment window and received no response. They couldn't even provide the basic professional courtesy of letting me know they weren't coming, leaving me to waste several hours of my day waiting for a company that apparently had no intention of honoring the appointment. Things come up--schedules change and jobs don't always work out. That's understandable. What isn't acceptable is failing to communicate with a customer who has made arrangements based on your company's commitment. For a national company, I expected a much higher level of professionalism, communication, and respect for the customer's time. Based on this experience, I would have a very difficult time recommending this company to anyone. read more

Carlos and Chris did a wonderful job.They was very nice and knowledgeable.They are such hardworkers.

This was a true surprise and delight!! Same day appointment within hours. High praise for Cici who called ahead, ran the team, was kind, incredibly detailed and honestly a pleasure with whom to work. Her associate Fernando was also amazing. I received a very detailed quote before they did any work that I was given the opportunity to accept or decline, and walk through of service and they met each and every element expediently and with quality. Before thy left they had me inspect the work to ensure nothing was missing from the removal. Consider me a Brand advocate not only of 1-800 Got Junk but of this Team as well. Strongest recommendation ever read more

Jason & Jaquez did a fantastic job of removing our huge living room chair. They were very personable and easy to work with. I'd recommend them to anyone needing removal services. read more

Great service awesome people! They came out quickly, were extremely friendly and professional, and got the job done fast. Their prices were amazing and fair for the quality of service provided. Everything was handled efficiently and without any hassle. I would definitely recommend them to anyone needing junk or trash removal and will absolutely be using them again in the future! read more

We had two sofas (couch and loveseat) sitting on our driveway to be hauled off!! They came LATE (driver did contact me to say they were running late), picked up both sofas and then charged me $474.00 to haul them off. That is egregious!!! I contacted them the next day and asked that they contact me regarding the price!! NOBODY ever reached back out to me, so my suggestion is DO NOT USE this company!!! They overcharged me and won't contact me to make it right!!! read more

I had Greg and Charles come out toady and they were friendly and did a fantastic job. Pam read more

Best service I ever had, Alex and Jon came out and got the job done quick and efficient

Had some very nice young men come to my home today and take away some old items that needed to go. Thank you Maurice and Celab! Great job!! Sharon Coyle read more

I wanted to give this company a try to see if they would be as good as the last service I used. I booked online which was really simple to do. Jim and Don called me an hour and half early to let me know they were 30 mins away. My appointment was set for pickup between noon and 2pm so they got there a little after 11am. They introduced themselves and I just pointed (like the commercial said) to our sofa, loveseat, coffee table, dining room table with 4 chairs, and the recliner. Saying goodbye to my recliner was hard because I had it for so long and it took care of me until it broke. They explained what the pricing was, we agreed, and they got to work. They were done in less than 30 mins. And here we were worried about if they were able to get some items out of the building, but they did it. I really appreciate it guys! Thank you so much! read more

Smooth and efficient, kept me updated as to arrival, enjoyed the experience, ask for Vince.

DO NOT USE THIS COMPANY. THEY ARE THIEVES WHO REFUSE ACCOUNTABILITY. We scheduled junk removal as my husband and I were transferring to a different apartment and needed to downsize. We showed the team specifically every item that needed to be taken and even placed them together so that there would be no confusion. I personally placed my hand on each item we intended for them to take as we talked through everything so there should have been no question or confusion about what was to be taken. *Magically* some of our items were missing after the team left though. Since then, we have gotten the run around by management who refuse accountability or to respond. We had to reach out to their corporate customer experience team more than once for assistance or to even get attention. We finally had to threaten legal action to get any sort of resolution. FYI as their company structure is corporate with franchises, there is essentially no organizational accountability for the franchisees to do anything--let alone follow good business practices--and the corporation overall "cannot" assist or take any action with issues caused by the individual franchisees. We ended up giving up on getting a real resolution and just took what they eventually offered because they refuse to do the right thing. If I could give them negative stars, I would. *Edited to add: We did have one person who was extremely helpful from their corporate customer experience team. Shoutout to Hillary for being a great person and a great help. We appreciate you so much! read more

This company removed an old sofa from my house for a reasonable price that we agreed upon. Very professional, nice labeled truck and uniforms with their logo on it. Quick, professional. Y thank you for working with me!! read more

Robert and team were outstanding cleaning out a whole house and garage. The entire team was friendly professional efficient and just a pleasure to work with. They took care to check on things that I may want to be saved. They worked with me on pricing too which was very much appreciated I'd recommend them in a heartbeat. You can't go wrong with this company. read more

Horrible company Great worker and cool attitude The price is way too expensive, I got a couple bags of trash remove charged me $340. Would not recommend this company!!! read more

Robert and his team were outstanding. They were friendly and very helpful. Highly recommend them

Robert and Antwan was nice and extr helpful.

Ryan and Jerome were great workers . professional , friendly , and quick . They did hours of work in 20 mins

Just had 800 got junk remove all the leftovers from my grandfather's nursing home. The price was fair. The worker showed up on time. They were very quick and handling their work. They were very polite and courteous. Can't say anything but good things about 800 got junk. read more

Fast, friendly and reasonably priced. $10 off if you book online. These guys showed up when they said they would. They were friendly and made removing junk a pleasure. Definitely using them in the future. read more

HORRIBLE HORRIBLE HORRIBLE! Scheduled for 1:00 pm to 3:00 pm - didn't arrive until 4:35 pm. Unmotivated with attitude. Family friend literally worked side by side just to get things done. Did not know how to load their truck to ensure everything could go - charged $600 for one load and didn't load everything that needed to go. Slow, did not know how to load lumber! Manager called, did apologize for attitude but otherwise offered excuses. Manager offered no adjustment to price. Would not recommend under any circumstances. read more

I've used this company twice now. It is so worth the price. The guys did in 20 minutes what would have taken my husband and I hours (along with multiple trips to the dump). They are super friendly. The convenience of booking online is awesome, and they always call to let me know when they'll arrive during the scheduled window. read more

Very efficient, polite, reasonably priced and will DEFINITELY use them again if necessary.

You absolutely wowed me. From the moment the agent picked up the phone to discuss details and set up an appointment time, everything was handled so professionally and with great care. The drivers arrived right on time and could not have been more caring, compassionate about our situation and genuinely nice to work with. I cannot thank you enough for providing me a service that was greatly needed during our difficult family time, and will tell everyone I meet how EASY and professional your company was to work with. Thank you from the bottom of my heart! read more