Just thought I would share with my fellow yelpers the third message that I received from Jayson the owner of 1 Fast Transport. Hi Carrie, Did you speak calmly to the dispatcher? Or were you rude and condescending or yelling? I would never hang up on a customer unless they are being rude and being out of line. If your biggest issue is with the driver texting and driving, they aren't supposed to do that with customers in the car. I apologize, but unfortunately it is something that needs to be done on occasion in our profession. If you feel that our drivers are breaking the law I suggest you call the dispatcher or the police. I'm sorry you aren't happy with your service but it seems as though you have a penchant for disrespect and verbal abuse. I appreciate your opinion on how you think we do a terrible job here. If your such an expert in the field I suggest you open your own transport company and see how flawlessly you provide service. Not one person in my company was rude to you or is deserving of this type of verbal abuse or your bad reviews. I find it disturbing that someone would even put so much time into such a petty complaint. There are people that depend on this work to feed their families and children. Do you think this helps them at all? No, It damages them and their families. And for what? You weren't put in any danger and you made it where you were going safely. So please if you have a heart just accept the apology and remove the bad review and don't use our service anymore. I would appreciate that very much. Thank you. Jayson 1 Fast Transport ....and 1 Fast Transport cares about professionalism and customer service? read more

If I could give the company 0 stars I would! Do not waste your time, for they will certainly waste yours. The customer service is an abomination and the lack of professionalism is practically comical. I would recommend Sedan and Van Transportation if you are looking for a driving service worthy of your time and money. read more

This was the worst cab ride of my life. Ladies if you want to get verbally sexually harassed by a 300lb man on your ride to your destination, use this company. My friend and I received a call saying the cab was at her apt to pick us up. My friend, whom was wearing a dress went to her car to grab something she needed that was on the floor of her car. Once we got in the cab the driver told my friend that he was being a gentleman and not looking at her ass while she was bent over grabbing the item, however told her she had a great ass ( such a disgusting creep). While in the car he said many inappropriate things to my friend and I and ignored me when I told him he was out of line and was giving too much information. He told us that we looked like classy hookers among many other inappropriate comments. We later called the company and made a complaint and the manager said he would "discipline" the driver but refused to compensate our ride, give us a discount or anything. He did say he would provide us with a different driver for our way home. Once the cab pulled up it was the same perverse driver and he saw us and immediately drove off leaving my friend and I stranded. I called the service back and told the manager the driver left us and he told me the driver had the right to refuse our service. I ask how can he do that when he verbally sexually harassed us and the manager to me I was being irate and out of line. We were out on a Monday night, all other taxi services were either closed or said they were too far to get us. Both of our phones soon died and we were stranded and forced to get a hotel for the night. This is the worst taxi service. I have ever used. Bother the driver and the managers actions were appalling and I would never recommend this service to my worst enemy. FYI the drivers name was Dannie or David something along those lines. read more

My experience was good. Clean vehicle. Nice driver. Actually, Porter's Taxi ditched me in Stow without calling to cancel. I had gotten a ride from 1 Fast earlier that day and accidentally called them thinking it was Porter's number. My driver from earlier in the day was sympathetic and polite, told me how Porter's does that all the time. Unfortunately my phone died before I could find out if 1 Fast could take me home. Moral of the story is, if you need transport choose 1 Fast over Porter's. Seriously. read more

BEWARE. I contacted Jayson to book a car 5 days in advance for a tentative trip. The local hotel had given me his phone number and during the call I informed him that the trip was tentative. His response was "not problem, just let me know." Approximately 6 hours later , I called him and said the trip was not going to happen and canceled the service. He told me that he does not give refunds and it is not his responsibility to tell me at the time of booking if I don't specifically ask. I disputed with the credit card company and he said "all services were rendered" and I had "improperly and untimely cancelled services, thereby voiding a refund." Which is it?? I guess he changes his story to suit his purposes. He was rude and obnoxious to a point where I hung up on him. then he sends an email accusing me of yelling and to email him back to come up with an "amicable" solution. An amicable solution wuld be to refund a cusomer's payment who made a booking for 6 days in advance; cancels the booking 6 days in advance and make an note to yourself that it might be a good idea to tell people who book on the phone that IF YOU BOOK HE WILL KEEP THEIR MONEY, EVEN IF ADVANCE NOTICE IS GIVEN. read more

I saw this come up on the frequent activity page, and I agree with the previous review. My experience included bad customer service. Over priced ride, and a dirty exterior of vehicle. Asked for a refund or a discount on future ride. Dispatcher refused. Would suggest yellow cab as a better alternative. Owner claims it was the same ride as other passager. I got a ride from the Red Fox to the Valley and it was 30 dollars. Some 19 year old kid picked my friend and I up in a Honda civic with no label on it. I am not associated with this other person. I just shared a similar experience. I don't even normally give reviews on yelp,but I feel today it was necessary. Instead of 1 fast transport it should be called, 1 big ripoff. read more