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    1-Tom-Plumber

    5.0 (1 review)
    Open Open 24 hours

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    Services - 1-Tom-Plumber

    Plumbing inspection

    Excavation

    Trench digging

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    9 months ago

    Joe was very interested in solving our problem. He was detailed and would highly recommend their services.

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    Kameron H.

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    Premier Water Damage

    Premier Water Damage

    3.9
    (7 reviews)

    Initially, our insurance adjuster advised me to pay $1,705, an amount the company agreed to…read more However, they then pressured us to pay our deductible. The owner requested we send three-quarters of the money upfront to replace the floors before ordering materials. When I asked for an estimate, he stated that I would be charged for it, which seemed unreasonable given the circumstances. The insurance payment included additional work beyond floor replacement. I was uncomfortable sending more money without obtaining a free estimate from other reputable companies. To complicate matters, I recently received a call from Sarah, an employee of Primere Water Damage, who refused to refund the $811 overpayment. It appears that the company is more concerned with collecting money than customer satisfaction. Due to these issues, I plan to report the company to the Better Business Bureau and consult a lawyer for repayment.

    I highly advise others to think long and hard before choosing Premier Water Damage for their water…read moredamage restoration needs. My experience with them has been a nightmare, from unprofessional communication to a complete lack of follow-through. Premier Water Damage came to my home in early January. They assured me my insurance would cover everything but the deductible, and they promised to contribute $1,500 toward the deductible, leaving me with only $1,000 out-of-pocket. During the initial consultation, I signed paperwork trusting them, but I was never given a copy of the contracts. This lack of transparency was a major red flag. After the mitigation was completed, I was left waiting for them to move on to reconstruction. After weeks of no communication (with my kitchen still torn apart), I called on 2/13 and spoke with Joe. He informed me that I needed to pay for the mitigation before they would start reconstruction. I was fine with that but received an invoice for $1,110.23, which didn't align with the $1,000 I expected. I contacted my primary contact, Chris, who promised to investigate and get back to me by 2/17. However, I only received automated reminders for the incorrect amount. On 2/18, Chris admitted there was a miscommunication and confirmed I owed $1,073, which I was ready to pay, but I never received an updated invoice or a link to pay. On 3/6, I received a polite voicemail from Joe, but just hours later, before I could return the call, I got a cold voicemail from Sarah Britt, who claimed to be the "head of legal" for Premier Water Damage. (A quick LinkedIn search showed she is co-owner with a master's in education but no legal credentials.) In her voicemail, she threatened to place a lien on my house if I didn't pay by the end of the next day. This felt like a scare tactic, especially given their lack of communication up until then. I called and left voicemails for both Chris and Sarah, but after no response, I escalated the matter by calling the main number and speaking to Joe. He sent another bill for the same amount. Eventually, Joe explained the $1,110.23 total was due to a processing fee for paying by card, but this should have been explained earlier. I paid promptly, but my frustration continued. I asked for a call AND an e-mail from Sarah explaining the situation and confirming no lien would be placed on my property, so I would have a paper trail. Sarah never returned my calls or addressed my concerns beyond a brief e-mail on Friday morning stating they wouldn't place a lien on my property. It's now Tuesday, and there has been no further contact to apologize or schedule reconstruction. I sent an e-mail expressing my frustration, asking for an itemized estimate of reconstruction so I could evaluate the pricing and possibly consider other contractors. Instead of responding, Sarah had Chris email me to say that, due to how I handled the situation, they would no longer bid on the reconstruction job. So, after all of this, Premier Water Damage washed their hands of the project, leaving me with a house still in disarray. The experiences with Premier Water Damage have left me with zero trust in this company. The fact that I was never given copies of the contracts I signed only adds to my concern. I strongly advise anyone considering Premier Water Damage to look elsewhere. I'll be passing this information along to my insurance provider as well. The way they handled my situation was unprofessional and disrespectful, and I cannot recommend them to anyone.

    Premier Tree Solutions

    Premier Tree Solutions

    4.5
    (11 reviews)

    I ended up picking Premier Tree Solutions from their listing in the Trust DALE certified services…read moreguide and the existing customer reviews. I had a non emergency tree removal project involving about a half dozen large trees on my property a couple of which were dying. The process from start to finish was outstanding and I was happy with the price. Their arborist George and the crew leader David were both great to work with and the crew were all hard working professionals.

    From the get-go this company and it's personnel were really good; scheduling and estimate was easy…read moreand on the day scheduled, Rafael the morning of - called to inform me when within the given timeframe he would arrive. After surveying the trees and the area, he had a quote to us within minutes. Once we confirmed to the office that we wanted the work completed, we were told that due to their workload it might be 4 or so weeks before they could get to us. I relayed to them that this timeframe would not work on our end and they adjusted and made it happen prior to my needed deadline. The crew arrived and were excellent in confirming the job scope from my perspective, describing how they were going to approach the job, the necessary equipment to complete the job, etc. During the process they communicated with me and then proceeded to to do a spotless cleanup! BIG thank you to the crew - JORGE, HECTOR, PABLO and IRVING! You guys were Awesome. Way to go Premier Tree Solutions!

    1-Tom-Plumber - plumbing - Updated August 2026

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