Do not care about your stuff getting stolen..and it's in a flood zone and they do not do anything to help people that keeps there stuff in this facility read more

The worse place to ever rent from. I promise going here you would really regret it. I am highly disappointed in the customer service I have experienced here. I payed to rent a unit at 144 dollars. The facility is not manned, when I get there the unit I am assigned was totally full of the items for the storage facility to include extra garage doors. I then called and they explained that they had a move out that day and I could transfer there. I then went to that unit and the lock was broke I called back that day and they told me it will be fixed in 48 hours and I will get a call back. I waited till Monday did not get a call so I called back. I was told that it did not appear they got to it and I should call back Tuesday. On Tuesday I called and spoke to a very nice female. She said she reviewed the account and it showed I called but it did not have notes to why. She said she saw a transfer pending but was unsure why. She said she would add the notes but it can take 48 hours but she hope it would be sooner. I then asked if I can have a full refund and they said I will be prorated till the 7th because I held the unit. I explained they held it from me because the storage was full of there things. The man Raheem or Rakeem I was sent to states I could not get a full refund. I told them to keep the money because I will be removing all of there items out of the storage I paid for. He stated I could not do that. I then told him then transfer me to a manager. He stated it appeared he did not have one available. I told him I will wait. He then came back and stated he processed a full refund and I no longer have access to the facility because I have been removed from there systems. Then hung up. He was very rude. read more

10 Federal Storage - This is the unit I was assigned - Self Storage Near Me - Graham, North Carolina

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Kept my stuff here for a month and ONE DAY and these clowns charged us for TWO MONTHS. Called to sort it out and was told, as a policy, their company never prorates. Between that and their very awkward gate access panel, I would NOT recommend this place. I only gave them 2 stars because the place was relatively clean. Definitely wouldn't use them again, though. read more