10 Stars takes all maintenance/general inquiries seriously. They are very responsive and their team is knowledgeable. I'm going on to my second year with them and I'm very pleased with everything. read more

The window fell out of the frame in the door landing on my foot! ouch! I called 10Stars and they had a maintenance person there to do the repairs within the hour! The maintenance worker was courteous and kind . The repair was prompt. Thank you!! Life is busy and you made it fast & easy! read more

We moved into a house managed by 10 stars over a year ago and just moved out because we out grew the space. From beginning to end, 10 stars was great! Best property management place I've ever rented from. They answer your maintenance requests promptly and make repairs, they communicate well, they come see the property quarterly and do preventative maintenance especially on ACs which is great in this FL heat! Never had an issue with them and they're very accommodating. When we moved out they were extremely fair on what we got back for our deposit. When we were up for renewal they didn't raise the rent and let us go month to month until we found a bigger place. Honestly nothing bad to say about them and if they'd had a bigger place we would've used them again! read more

So far we have had a great experience with 10 Starts property management! It was a smooth move in.

Took a little bit to get approved but been in the home a month and everything has been great . Good communication with the company.

My wife and I have rented from 10 Star Property Management for 2 years. We could not be happier. The leading staff was very helpful, professional and friendly in helping us getting the unit that we wanted. Every maintenance request has been handled in a timely professional way and repairs were always done right the first time. We look forward to renting from them for a while. 10 Stars...Outstanding! read more

I have had so many issues with this company in a very short time. They allow unsupervised people to enter your home which is crazy. I tried to get out of my "blood" contract, which is impossible. I had a transient living in my home, feces in the toilet and trash on the floor and trash can. Their response was, " you need to expect this being a landlord " I incurred a lot of damage that they say they are not responsible for by allowing unsupervised people to enter the home read more

I had so many issues with this company over a short period of time, it's hard to know where to start. So I'll just hit the high spots. I listed my condo with them in June because their fees were low and reviews were decent. It was a mistake. Cancelled my contract with them in September after they had zero results: No tenant, not even an applicant. Before cancelling I specifically asked if they had any applicants in the pipeline and was told there were none. Two days later they texted me saying they had an applicant and did I want to proceed. Really? After all this time? Obviously I said no. Briefly here are some of my other issues with them: 1. Someone they sent to do repairs apparently smashed the top of my dryer. I say "apparently" because no one else had been in the house. Despite repeated requests they have declined to repair it or compensate me for the damage. 2. Insisted on doing repairs that I considered unnecessary and then billing me for them. Some of the repairs were sloppily done. To be fair, I did approve a subset of proposed repairs; I did not approve the sloppiness. 3. Offered free rent without consulting me. In summary I felt they were inept, ineffective, and unprofessional. Your mileage may vary. Hire them AYOR. read more

10 Stars Property Management - Property Management Near Me - Pinellas Park, Florida

Been living here for about three years. The staff is pretty responsive and on top of things. Couldn't ask for more from a property management company. read more

My experience with 10 Stars Property Management started off decently but ended in an extremely disappointing and exploitative way. After 18 months as a reliable tenant -- always paid on time, kept the property clean, and documented everything -- I was hit with nearly $2,000 in damage charges after move-out, many of which were: -Duplicate charges (they billed me for both a full paint job and touch-ups) -Charges for items damaged by a hurricane (mailbox, fence, screens) that were never repaired -A $90 sink repair I had reported repeatedly but they failed to fix -A cleaning fee despite leaving the home spotless (and I have photo/video proof) Even worse, the main bathroom was completely unusable for over two months before I moved out -- something they acknowledged in a technician report -- and I was never offered any rent concession for the loss of that space. I invited them for a walkthrough, which they refused to attend, and now they're trying to take advantage of a third-party deposit service (Obligo) to push through inflated charges without accountability. I've submitted a formal dispute via certified mail, provided video walkthroughs and timestamped photos, and will be pursuing legal action if they do not correct the record. Tenants, beware -- document everything, and think twice before renting from a company that seems more focused on squeezing every dollar out of you than treating you fairly. read more

We were on a short timeline to move into a rental property, and though Christina was very helpful with getting us into a place on our timeline, upon move in... the home was absolutely unacceptable. I wonder if homeowners know that their homes are being rented in these conditions. The property management company states that the home was "cleaned" prior to move in. I guess they hire six year olds to clean bc that's what it looks like. There are roaches on the floor. The carpets are ATROCIOUS, with obvious animal pee. The back yard looks like it hasn't been mowed in 3+ months with grass to my knees. To top it all off... one of the bedrooms doesn't even have a light in it? Like no light at all? All of the lights are cheap and old as hell... they actually buzz when you turn them on. Beware of good reviews, as the company charges a $25 "lease preparation fee" but will waive it if you leave a 5-star review. read more

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Don't rent from these people. In addition to the constant termite infestation, they have now decided to give us parking passes with our personal address and unit number listed on them. They will extort you for a review in order to waive their rediculous fees, and the value for what you get in a subprime location is weak at best. Now they want two thousand dollars for "paint" after moving out read more

This is our 2nd year renewing with 10 Stars Property Management! Any issues we've had they've completely & concisely addressed - like fully replacing our air conditioning unit a couple months in, & recently fixing a ceiling leak, +more! Our cat feels very comfortable in the central air (see picture:) We don't really have anything bad to say because if you're a reasonable person, they are extremely easy to work with. Kristin, Jeannie, Shenna, Jennifer, Florence, Gordon & the Maintenance Team - all easy to work with. We've Never had any issue reaching out & having things taken care of. Thank you all!!! read more

10 Stars Property Management - Sleep like our cat that doesn't have to worry about anything at all - Property Management Near Me - Pinellas Park, Florida

Airbnb renters beware! My family and I are staying in a bnb in Rotonda West for the Thanksgiving holiday. Upon arrival we were smacked in the face with smell of dog urine and feces. When further inspecting the rugs in the house we found stains, mold and feces! We found feces in three separate rooms. The smell was so strong we couldn't sleep through the first night. We have spent countless hours trying to clean the space but had to first go and buy a broom as the rental did not come with one. The unit also has spotty WiFi and we've been without it for two days. The pool area was trashed, there was dirty ash trays ( this is a non smoking unit) and a massive mound of dirty, moldy and broken pool toys. Do not pay extra for the heated pool - it does not work and if you read the fine print they keep it "heated" at all Time anyway- SCAM. They have two grills on listing but it comes with one broken rusted health hazard of a grill. Ten stars management could care less about ruining our vacation or putting our families Health at risk. read more

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BEWARE OF THIS PROPERTY MANAGEMENT COMPANY We have experienced terrible customer service from this property management team. Since Hurricane Milton devastated our commercial property, we have been unable to use our buildings--they were flooded, are undergoing mold remediation, and have exposed drywall halfway up the walls. We cannot legally occupy the space until remediation is complete. Our lease clearly states that we are not responsible for paying rent in this situation--yet, they continue to demand full payment. We requested a rent reduction since we cannot use the property to generate income. They refused. We asked for a reasonable extension on rent due to the circumstances. Their response? A rigid deadline: "The longest extension I can give you is until the 20th. Most of your business is outside. Most of the building is fine. The rent and all late fees need to be paid in full by end of business on 1/20/25. We will not wait any longer before moving forward." Four months later, we STILL cannot occupy the building! Last month, they allowed us to be a few days late--but charged a late fee anyway. This month, I requested a one-week delay and was told I needed to make a partial payment by 3 PM. That same morning, my fiancé had a medical emergency and required surgery, leaving me to handle everything alone. Rather than showing any compassion, this is the email I received from them: "Hello, we did not receive the payment that you said you were making. If we do not receive the full rent tomorrow, we will file for legal action to have you removed. We will not continue to do this any longer." Our lease states that we don't even have to pay rent! We've been making payments in good faith, understanding the difficult situation. The actual property owner is a kind man, but this management company? They treat tenants like nothing more than a number. If you're considering renting a commercial property with them, be warned: Their lack of professionalism, rigid policies, and disregard for tenants' circumstances speak volumes. Don't trust the fake positive reviews--our experience tells the real story. read more

je ne mettrais pas d'étoile parce que cette compagnie en même pas une. J'ai fais affaire avec pour louer ma maison, de 1 ils vous arrivent avec une facture de travaux même pas rapport avec la location. De 2 ils vous chargent des frais de ménage incroyable et si vous verrez le menage un enfant de 5 ans ferait mieux j'ai même fait le test avant mon arrivé j'ai demandé a ce que le ménage soit fait incroyable, cendre de cigarette par terre, plein de tache sur les comptoir et plancher, écaille de pistache par terre et épingle a cheveux sur table de salon en plus ils ont le culot de m'obstiner qu'ils ont fait le ménage même après envoie de photos pour $350 de ménage c'était carrément dégeulasse. Ils te font croire qu'ils font une liste des biens que vous possédé dans la maison pour être sur qu'ils manque rien bien croyez moi je me suis fais voler plein de choses mais encore une fois nous n'avons pas raison. Alors si vous tenez a votre maison et vos bien NE FAITES PAS AFFAIRE AVEC CETTE COMPAGNIE LA PIRE EXPÉRIENCE DE MA VIE AUCUN PROFESSIONNALISME A DES FRAIS EXORBITANT read more

They are the best to rent from been with renting from them for sometime now Definitely looking into them read more

They keep the yard so neat,pretty no dog shit smell.I love it. Pay ur rent u can get money towards your new home.

PROPERTY OWNERS BEWARE! Stay away from 10 Star, we renamed them 1 Star. Owner is rude, very disrespectful and so unprofessional with his emails and conversation. We did not receive our 1st payout until 6 weeks and 2 days AFTER our 1st guest moved in! We continued to ask for our payout KNOWING the guests pay BEFORE they ever arrive but the owner and admin continued to be rude and say, "AIRBNB hasn't paid us yet, we will pay you when we receive the money". They claim to pay out on the 10th or the 28th of each month, but then said there was a delay due to the Hurricaine. It's all electronic, Im calling it BS. From this, 1 Star Owner said "our relationship was rocky from the beginning" BECAUSE WE WERE ASKING FOR PAYOUT! 1 Star was a nightmare! They allowed 9 PEOPLE to live there for 2 months and paid us $25 per night! AIRBNB couldn't help us and 1 Star wasn't willing to. We had a $500 water bill which resulted in a $267 plumbing repair and no reimbursement from 1 Star! THEY ARE THE WORST! read more

I cannot recommend 10 stars enough! Primarily, Kristin. She has made every step super easy and has provided the most professional and friendly attitude that makes renting a breeze! Everything is super convenient with being able to log and ask everything right through the renters app. They also were super gracious during both Hurricanes we were hit with. Definitely a happy tenant. read more

Stay far away from these people they are the biggest rip off.I stayed there 6 months ago and they just filed a claim I was there for work and and was in there maybe 8 hours a day.Below is there is a list of there claims which they say I damaged and if you look at the VRBO pics you can see what I mean, Washer repair 500 The washer is in a shed for anyone to use and there was a family in the unit next to me. toilet seat repair 119.00 when I left I took pics of everything and it was not broken carpet 200.00 there was one area rug and there was no damage. sofa bed 999.00 if you look at the pics on VRBO it is the same sofa bed that had stains and I put a blanket down so I could set on it. shampoo dispenser 99. there was not one when I stayed there. Over all this rental company is a joke I would not rent a bicycle from these people.by the way I am not some 25 year old partier I am in my 60s and work 12-14 hours a day.Good luck if you rent from this place.The rental was called tropical Haven on VRBO. read more

I am going in my 2nd year renting and I just experienced my first problem getting to their website to pay rent. It was ONLY their website and portal. I tried other sites and it was all working. I called to explain that I couldn't pay rent on the portal and I was met with rudeness and unkindness over the phone. They stated they were gonna charge me a fee for doing it over the phone. Which I didn't like but when I asked if we could waive it. I was met with coldness and getting yelled at for asking questions. It has to be one of the worst experiences with customer service I've ever had from anywhere. I'm not sure who answered the phones but take them off immediately. They aren't built for talking to customers read more

I've been a resident of a 10 stars property for the last 2 years and have renewed my lease again. They have great service and are very responsive to the needs of their residents. Kristin, is always helpful and stays in constant contact. read more

Jeannie and Kristen of 10 Stars Property Management are excellent with their customer service. They are very professional, responsive, and detailed oriented. After finding an apartment with such short notice on the website, I applied and found the application process very streamlined, which saved me a lot of time due to my busy schedule. I would certainly use this resource again. read more

This will be fourth year signing a lease with 10 star and I have always been very pleased with the management company. Over the years I have always had a very good experience with them and would like to especially thank Kristen for always being kind and super helpful with any questions or concerns. I would also like to thank Gordon who has always been super helpful with any maintenance issues. The last maintenance employee Joseph was super nice respectful and thorough! read more

Love the townhome rented through 10 stars. Maintenance is friendly and prompt. Recently renewed for another year no issues

Speaking as a tenant, they have been helpful, kind, and timely in their communications and are making the moving process seamless and easy. The showing process was also very convenient. read more

HORRIBLE! I've never experienced worse property management than that's have here. We moved into $3k a month house (premium price, second highest priced home the company has). I was assured prior to moving from out of state that the house was in "pristine condition" and "professionally cleaned" however that couldn't be further from the truth. The house was filled with dead roaches, bait boxes setup in the kitchen & bathroom cabinets with roach droppings leaning to them. When we called, we were told to "submit a maintenance request, Florida has bugs". The company knew very well that there was a clear infestation, however, provided no resolution. This is a health and rental violation and will be dealt with appropriately. I do not need my 2 children less than 3 yr old and dog running around with roaches crawling around and climbing across our food. This is a health hazard and the property management company needs to take responsibility for the neglect of the house and lack of response in repairing the issue. I WOULD NEVER RECOMMEND THIS COMPANY. If you are renting, steer clear. They are unprofessional and dirty and will be reported to the Florida health department. We also had no running water due to a pipe being completely rusted out & were told by emergency maintenance that "it was not an emergency". We took the issue all the way up to the owner of 10 stars, who again stated that running water "WAS NOT" an emergency. The US national law constitutes no running water as an emergency, however, it's been 12 hrs and we're still without water & have been told we need to wait until the office opens for the day to get any assistance. read more

First negative review I've ever written, but this company is the absolute worst. Quite possibly the most pushy and scammy property management company. They bully you into sending a cash deposit overnight or "the person behind you in line for the house is paying all CASH" and to "hurry up and pay or step aside." I had questions about the lease, the house, and they were vague AT BEST about the specifics when asked. They really push you to sign up for this monthly payment plan (Obligo-look into it) to reduce initial move in costs but will cost you much more in the long run. This is a hustle if ever I've seen one. No benefit to the renter, except to get ripped off. I requested to go back and view the home, but would not leave enough time to get in the deposit in a 24 hour period. So I had to tell them to move to the next person, if there even was one. When I was filling out the application it was a "family" wanting the house. The next day when I was being bullied to send them money, it was a "woman with all cash payment for the year in full." My parter and I have 750+ credit scores with proof of great income, and would have been great tenants. This company is vile, and I advise anyone to deal with someone else. ANYONE else. read more

the absolute worst. please avoid them at all costs. Kristen is probably the most rude person I ever dealt with in. You get charged fees for things that are not appropriate. I was considering using their agents to purchase a house but after this lease is up I think im going elsewhere..... all these 5-star reviews are essentially paid for. saying we will waive $25 service if you leave us a review at signing the lease... read more

Had A great experience with 10 stars property management. ALWAYS willing to Listen, and work with you with Any Situation, very Grateful for that , Staff is amazing always Return your calls and getting back with quickly as possible. read more

They should be called Zero Stars Property Management. They will move you into an apartment that is dirty and damaged upon arrival, and then try to charge you for cleaning anyway when you move out. They are attempting to keep some of our deposit because the owners of the unit decided to paint and they are trying to force us to pay for it. We did not damage the paint in the unit in any way but they are still trying to charge us. The carpet was filthy upon our move in and we cleaned it ourselves. 0 stars, do not recommend them at all. read more

I have renewed my lease with 10 stars. I am well pleased with the maintenance and service done. I have no issues that were not quickly and efficiently resolved and am now starting my third year. 10 stars continues to please and exceeded expectations during my leases with them. Stephen Wheeler read more

property owners beware - look up reviews on this management company as they only post the 5 star reviews on their website!!! beware you do not want them representing you or your property !!! the 5 star reviews are bogus i know for a fact that they trade 5 star reviews for waiving the lease renewal fee !! how absurd!! i have proof and in writting from other tenants that this happens , companies like this need to be stopped !!!!!!! read more

I honestly love our home so I hate having to write this, but the property management company is making it so hard to live there. They are super rude and inconsiderate whenever we reach out to ask for anything when it is their responsibility to take care of our maintenance requests. Also they randomly will tack on fees from maintenance requests at the owners whim of whether he wants to pay for anything or not. Overall we have had such a bad experience. They really need to work on their customer service and rapport. read more

This is a warning to anybody considering renting a property from this company! This company treats human beings with contempt, and less than animals. I, and 7 other people was renting cottages from 2 very nice landlords. I was never late making a payment for the 6 years I lived there. In 2021 during the Florida housing crisis, they decided to retire and sell the properties. We were all told that the new landlord 10 stars Property Management would honor our lease agreements with a stipulation of maybe raising the rent a bit. Since the cost of living was rapidly rising, I was prepared for this. Well THE DAY that the property was turned over to 10 star, we all received envelopes on our doors to vacate the property immediately, and they demanded we pay the final months rent within 10 days! They even withheld my security deposit, which I NEVER received! The eviction gave us all 30 days (Florida State Law) to vacate the premises. Again this was during the housing crisis, where there was literally no place to rent at the time. Many of us (including me) became homeless. They demanded that I make the final payment through the slot in their office door which was locked! They don't even have the decency to talk to you in person. They treated us worse than animals, and are the worst people I have ever had to deal with. STAY AWAY! read more

Been with them since 2017. Service is excellent. Very professional and yet treat you like people, not like a number or just a client.

I could write a blog about this experience! Leasing: Prior to working with 10 Star I did some review spying and saw relatively positive reviews. I should have dug deeper, I found someone in almost the same situation as us but this was after the fact. We had a short window for our move, and saw the opportunity for the place we moved into, so we wanted to jump so we weren't living in hotels for a month. Received quick responses to our inquiries, and generally positive feedback. They provided us with pictures and videos of the property. This was basically where the fraud started. The pictures showed us a general idea of the rooms and space, even showed some items in place. The video was well prepared, and provided more detail. But it seems like this was all done to bait us, and we found out after. The lease was detailed enough and showed pictures from about 3 months ago. If we would have looked closer, we could have seen some of the flaws from the jump, but we were nearing our moving date. Big mistake apparently for someone who was used to the virtual walkthrough stuff. Never again. Move-in day: Showed up to the house, and from first glance not bad...til you do the walk-through. Went to the master, bathroom smelt, that's cause there was festering water in our tub with bugs in it. Kids were excited about their rooms and went to their bathroom to find a dead gecko. Looked in all the rooms, patch job was not good, so took pics for documentation. My son then went to close his door and the handle came off, that was great. Came downstairs, and found items had been left under the sink in the kitchen and bathroom. The door to the outside of the bathroom (weird) had a bunch of marks all over it...so that's sweet. Went to the overgrown unkempt backyard to find trash, bits of the house, destroyed concrete flower things, shards of pottery and rocks in the grass, and a busted-up archway with sharp edges, pieces of concrete, and pots all over the place. Go to the garage...every paint known to man and a bunch of other items with shelves...I honestly don't mind the shelves. Then daughter calls me upstairs to the bathroom to find a roach. Go to the kitchen...tape marks on the floor, mold in the fridge. Now...military again...base housing has you wipe everything down including blinds...not here. Icing on the cake...a/c isn't working as well and we aren't acclimatized. Text the peeps I had, told them I needed to speak with someone about issues...was given a little attitude for asking, until I laid it all out. Told them they had to get someone here to clean...informed it would be unreasonable...which is interesting. Told them we would clean it for a credit since our stuff was getting delivered the next day...told they would let me know. A/C peeps showed up at 9pm, worked til 11 and no dice. They finally got it working Monday evening. Got an answer for cleaning, they gave us an 80 dollar credit for everything. The icing on the cake, was when we were cleaning the downstairs bathroom, we found prescription medication that had not been removed from the previous person that lived here. Not a good look. Maintenance: It's bureaucracy at it's finest. We gave them a list of near 60 items that need to be addressed shortly after everything. They fixed about 5 things. Essentially, when there are maintenance concerns they need to work with the owner to get it approved for repair. So if the toilet needs parts, there is a cap on the repairs they can do. They get charged for parts and labor. Now it's been 12 days since their last repairs. We are bordering illegal now with the tenant laws. Maintenance issues are required to be fixed 7 days from the request. Several of the windows are unable to safely be opened, the screens are bowed and busted, the upstairs bathroom tub can't utilize hot water, got some outlets that don't work properly, and I literally found a spearhead buried in the back yard. And now when we put in a request for maintenance we get hit with, if we show up and it's something you could have fixed we will hit you with a 150$ bill. Bro, I have 50 other things you could fix while you are here, and your pressing us like that! read more

My partner and I have been renting from 10 star property management for about a year now and it has always been a good experience. We mostly deal with Kristin and she is always willing to go above a beyond to help us with any concerns or issues we have had with our rental. Definitely give these a guys a look when looking for a rental property. read more

I'm starting my 5th year of rental with 10 Stars. The lease process is simple. I haven't had any major issues in a bit but when I had some plumbing and fridge issues, they had someone out same and next day. The renewal process is seamlessly easy every year. The staff are quite friendly and easy to contact. If your looking to rent, check out 10 Stars. read more