Terrible Experience at The Selby - A Building That's Fallen Apart Due to Management…read more
As a long-time tenant at The Selby, I am beyond frustrated with the current state of this building. It has been a nightmare living here for the past several months, and it's clear that the management is more focused on bringing in new tenants than actually maintaining the building and taking care of the people who are already living here.
Let's start with the elevators--absolutely unacceptable for a 51-storey building. They've been consistently out of service, with sometimes only one functioning elevator for the entire building. Tenants and delivery individuals are regularly getting stuck for up to an hour. One of the most disturbing incidents occurred when my partner was trapped in an elevator that malfunctioned, causing the cable to break. He free-fell six floors before the emergency brakes finally kicked in--thankfully, they did, or this could have been a much worse outcome. When firefighters arrived to rescue him, they pulled the broken cable off the top of the elevator car when getting him out. This is not just an inconvenience, it's a serious safety hazard that should never have been allowed to happen.
To make matters worse, multiple tenants have been experiencing ongoing hot water issues for months. The hot water has been on and off, and it's become a consistent problem. It's utterly ridiculous to have to deal with cold showers or unpredictably hot water, especially when you're paying premium rent for a "luxury" building. It's another example of the management's blatant disregard for basic living conditions.
Flooding, with both boiling hot and freezing cold water, has also been a major problem, with consistent incidents forcing tenants out of their homes. This isn't just a minor inconvenience--it's a serious problem that clearly shows the building's maintenance is being neglected. On top of that, amenities are frequently closed without notice, making us feel like we're paying for services we can't even use.
Incredibly, during all of this turmoil--including the elevator issue--management has been attempting to show the building to potential future tenants. This is not only tone-deaf, but it shows that they're more concerned with bringing in new people than taking care of the current residents who are suffering through these constant disruptions. It can, at times, take up to 30 minutes or more to go down or up the elevator back to our unit. Not only is this difficult for us as humans, but its even worse for those of us with pets.
To top it all off, management's communication is a complete disaster. There's zero transparency, and important updates are either delayed or entirely omitted. It's like they don't care about the people who are already living here. The building's cleanliness has also deteriorated significantly since the changes made in the new year, which only adds to the growing list of complaints.
I honestly don't know how this place still has tenants. The Selby management clearly has no regard for its current residents. Instead of focusing on trying to attract new people, maybe it's time they start doing their job and take care of the ones who are already here with signed leases. We deserve better. That being said, I must acknowledge the concierge team--they truly do their best with what they are given and are always professional and helpful despite the challenges. However, it's clear this issue falls on upper management, who continue to neglect their responsibility to the tenants who make up this community. The amazing concierge staff can only do so much with the limited resources they have--this is an upper management issue, and it's time they take full responsibility.