Just came back from great trip. Everything went perfect. Thank you again guys…read more P.S. I don't know why yelp hides my reviews. Looks like someone manually flagging them??? Anyways... This guys are good at what they do.

Just returned from Puerto Rico and encountered a few hiccups. I called and it was all handled…read moreimmediately byMaureen. Issues resolved and trip continued to be great!

I could not have the best first Disneyworld trip without the best travel agent, Maggie. She…read morecontinued to help with tips, advice, any questions and concerns I had. She was always available and even when I changed my plans a few times, she was always understanding and patient. If you are needing a travel agent to help with any travel plans, you got the right person. She is right here. Thanks, Maggie for helping make our trip so magical. My family is still talking about how great it was and how we want to go back.

Maggie planned a fantastic trip for our family of four to WDW for Spring Break. From helping us…read morepick the perfect resort, to booking our car service from MCO, to making our dining reservations -- she was fantastic! She knows her stuff and made the trip super easy!

Although I never met Judy or Maria in person, they are my go to people for vacations. Very…read moreknowledgeable about resorts in Mexico and the Caribbean. I just returned from a vacation resort in the Dominican Republic that they suggested. Once again, they were spot on. Beautiful resort at a great price. They were able to share first hand information, as they have visited the resort. In addition, we always manage an upgrade when we book through them. They take care of all the details. Thanks Judy and Maria!

Heather got me a great deal on a flight from Philly to LA! It would've been impossible for me to…read moreget that deal on my own. And the best part is, she doesn't charge a fee for commission. Thanks Heather!

Engaged travel agents, informative, provide excellent customer service service and best group…read moresports experiences!

Garry was wonderful to work with. He was very patient, going through numerous iterations of a 3…read moreweek trip to New Zealand that included hotels, transfers, tours, boats, trains, air, and car rentals. Lots of moving parts. He stuck with me through all my changes, and provided his expertise to put together a great trip.

Grant St. Clair and George Swain down under provided wonderful itinerary and expert coverage…read morethroughout our trip. Rarely do you hear from travel advisor during the trip, but with Swain they stay on top of everything. Also the resorts selected, the city hotels, and excursions were uniformly top notch. I'd use them again in a heartbeat

Fantastic service from a small family owned travel business who knows a thing or two about travel…read more Highly recommend.

Mainline vacations is a smaller travel agency that boasts helping you plan a luxury vacation. Like…read moremost travel agencies, they also state that there are incentives and benefits they can give you by booking with them instead of booking directly with a large company. We made a large group reservation of 23 people through this company for a Royal Caribbean cruise for my fathers 50th birthday. I can honestly say that it was hands down the worst customer service I've ever received. Honestly if I could give them no stars I would. Yes my family had a lot of questions because it was the first cruise for many of them. But from the beginning we were greeted with attitude, condescension, and disdain. Jane (our travel agent) frequently mixed up paper work, sending information to the wrong houses and just throwing packets together with missing documents. Outside of calling to ask questions, which shouldn't be a problem, I never did anything annoying but I personally was always treated like a burden. My aunt and I wanted upgrades for our rooms since the prices had went down and Jane could not stress enough how annoyed she was by the process. And although we were very pleased with the upgrades, she failed to mention to us BEFOREHAND that it would mean losing the room credits we were given by Royal Caribbean, as well as being kicked out of our group reservation. Without this information, we obviously weren't able to make an informed decision and put my father in jeopardy of getting a room comp, which is the birthday gift we were all hoping for. But what really prompted me to write this review was that when I called to ask some clarifying questions a week before the cruise (I still hadn't found out where my room was for example, I didn't know where the itinerary for the cruise was, and all of my family were not eating together, though we explicitly asked that we could be) and get everything settled, before I could even begin to ask a question or state my concerns, the "manager" Craig, began to raise his voice at me. He was extremely aggressive and defensive, stating that the travel agent would not be "spending anymore time with this", that "Jane had bent over backwards for 'you people'" and finally...the best part...that "next time, you should call someone else because we don't want the business". He didn't listen to me and kept asking Jane, WHILE I WAS ON THE PHONE, questions, in an attempt to prove that I was wrong to call and complain at all. To be clear, I have no doubt in my mind that Craig is not a manager because his professionalism leaves much to be desired. This is my very first yelp review. That's how important this is to me. They have our money now, we are going on the cruise and we can't do anything to change the fact that we actually lost benefits versus gaining them with this travel agency. I just wanted to provide an informative review, especially since there are none for this company, to illuminate their business practices.

Horrible experience booking with Modern Family Travel. My sister-in-law and I were booked to travel…read moreNovember 2-9, 2025. We loyalty booked following a wonderful stay at Beaches Turks & Caicos last fall. After Hurricane Melissa impacted the area, we notified Modern Family Travel on the evening of Thursday, October 30 that we wanted to rebook for February 28-March 7, 2026. We followed up on Friday, October 31 after almost 24 hours with no confirmation. The owner, Velia Kennedy, replied that she was on hold with Sandals and would send an "update ASAP." I then received only a "safe travels" message at 9:02 AM on Saturday, November 1 -- less than 24 hours before our scheduled departure -- with no confirmation of the rebooking. At this point, I was livid about the lack of urgency around this situation. Modern Family Travel's lack of urgency forced me to engage another travel professional to secure the new dates. Then, Beaches Negril gave us a $200 credit for being inconvenienced by the resort closing for 6 weeks. Modern Family Travel never refunded us like they were supposed to. We had to wait until we checked in at the resort for them to call and get our refund to find out that velia took 10% of our refund and we were only getting $180 back.

Simone McGrath was amazing to work with. she responded quickly to any questions I had. She made…read moreour honeymoon magical with no worries. She filled out all the proper paperwork needed to go out of the country. I highly recommend working with Simone and Modern family travel! Amy