The staff is very welcoming and they gave ice cream out today ; the community seemed to enjoy it …read more The sad thing is the pool has been closed for two weeks and no repairs have been done . Even tho the secretaries are lovely I hope the administration takes action especially because not all the residents work in a regular schedule; my partner works 16 hour shifts and had a three days of vacation for nurse appreciation week and could not enjoy the pool. The pool furniture is all broken and ripped , they said they ordered more but after the pool closing it's just sad cuz rent is a luxury.

We have lived here since September and not too much to complain about. Normal tenant issues like…read morethe walls being super thin, so any outside or neighbor noises are loud. This seems to be an issue with a lot of people in the complex, but thankfully we are in a good spot with respectful neighbors who we hear rarely, it is more of the chaos outside that causes issues. One complaint - the fire alarms go off randomly at least once a month, and always late or middle of the night. Aside from these few things (minor in our eyes), the location and complex is great. They keep the amenities fairly clean and maintenance is attentive to any issues with a typically quick response. The management and leasing office has always been very nice to us and the move in process was easy. There is a good mix of young and older tenants. We will be resigning next year if all stays well!

Unit A201 - Recommendation: Do Not Rent in 2025/2026…read more After 2.5 years of on-time rent, steadfast apartment upkeep, and quiet acceptance of community dynamics, my wife and I made the difficult decision to break our lease. Beginning in late May, early June, our apartment became uninhabitable. This was not due to environmental problems, poorly maintained property, or landlord harassment. Instead this is due to the extremely loud neighbors who moved in upstairs, in unit A301, making moments of quiet enjoyment non-existent. If you enjoy waking up extremely early, hearing out of tune scringing (a cross between screaming and singing), and just generally want exactly 0 hours of quiet time in your apartment, please apply to rent this unit. It is the place for you. On the other hand, if you work from home, enjoy sleeping in (or work late-shift), or simply want a quiet place to spend your time, then I highly recommend you avoid this unit. You will not experience a moment of silence, during any reasonable time, while living here. Alone this is problematic for most people, making the apartment uninhabitable, at least for sleeping, working from home, and enjoying a quiet place to live. When this is combined with a few other community problems, you begin to wonder if the high rent is worth having signed a lease to begin with. For instance, in our 30 months, the elevators were down for almost 6 of them, making it difficult to bring anything large or heavy to the apartment. We experienced 5 months where direct access to our building was completely impossible, forcing a reroute through the other buildings to gain access to our apartment. If you own a dog that complies with the 35-lb limit, great, but around 40% of the dog population is significantly above this limit. One large white dog bit a smaller dog, unprovoked, during the community dog event this year, and yet it still lives here. In our time here, there were multiple instances of cars being broken into, in the garage. On the same topic, the security gate has been broken on at least one side for more than 12 of our 30 month stay. The list goes on and on... There are some positives to the community though. The staff is very nice. The maintenance team is absolutely top notch. They maintain the property well and the apartments. They are also very friendly and make accommodations in their work format despite their heavy workload. Judy, in the office, always gives the dogs treats and is a kind soul. She is very personable to the owners too. The amenities are adequate. The gym has decent equipment for its size. The pool is well maintained and has plenty of space to catch some rays. The dog run is easily accessible, and frequently available. The entire community is keyless. There is an Amazon locker bay on the premises. There are security cameras and an app to remotely allow visitors entry. The location is great. Winter Park Village is right next door, a 3 minute walk away, and has the many amenities you would expect near a luxury living space. The gorgeous Martin Luther King Jr. park is walking distance, and just underwent massive renovations. There is even a public library within the walk radius. Despite these good things, when you cannot sleep for months on end, and repeated complaints to the office and the tenants have no effect, you start seeing things in a new light, and realize that this place, where you've built your life, is no longer offering what you agreed to receive. It is a shame that we have been forced out of our home by new inconsiderate neighbors and inaction towards reconciling the noise. I only hope the next occupant, if there is one, can cope with these harsh living conditions. **PSA: One important thing to remember: in Florida, you must give your landlord a 7-day notice of your 60-day notice, if you value the ability to pursue legal help. Without this, no matter what your living conditions were, nor how much you complained, you are the offending party when you ultimately break the lease.** Also, I have never met a Sarah B. in relation to living here. I see she responds to every post here, but she is not part of the staff for sure. We have 3 maintenance people, all men. The office has 3 people, Judy, Jeffrey, and Meg. No Sarah. Makes me wonder if she is a paid consultant.

This place seems like a good place to stay. The community is well kept and the staff is very nice…read more They are full currently indicating a good community.

This place is shady. So so shady…read more I called for a quote on apartments. I told them I was from CA, so I wanted to ask them everything since I wasn't sure how different apartment hunting would differ from apartment hunting in FL. Everything seemed fine. I asked if there were any additional fees on top of our rent I should know about. No? How much is the deposit? $499-$699 on approved credit. Ok. Everything seemed fine. Same as CA. I apply for one of the units. When I applied, the price differed $20 per month. I emailed Yesenia to inquire. She replied with "I would call you but I don't have your number." Uhm. Ok. She called me because I submitted a form through their website for apartment inquiries. I even responded to the email where she told me the unit number I was applying to. Do you take notes of the people you talk to? She also called me after I was approved that I needed to sign the lease. A portion of the lease asked about renter's insurance, but it forced you to fill in the address to either apply for renters insurance through their partner, or to opt out applying through their partner. I emailed her to ask for the address so I could get through that part of the lease. She responded back to me with "I wouldn't get the insurance until you are fully approved." Am I not approved even though you asked me to sign the lease? A few days later she emailed me & asked me if I wanted to pay the fee waiver of $499, or if I wanted to pay 1 month's rent as a deposit. I was confused, because through our initial conversation, she told me that the deposit would be $499-$699 on approved credit. She then told me that it was a $499-$699 fee waiver on approved credit. Meaning I could either choose to pay the $499 as a deposit and guarantee lose that deposit, or pay 1 month's rent as a deposit, which I would get back depending on how I left the condition of the apartment. Why wasn't this made clear when we had initially spoken over the phone? I had specifically asked about the deposit because we had 2 dogs. The dog deposits & dog rent differed from what she had initially told me as well. How does one make so many mistakes when you're giving pricing on things such as month rent, deposits, pet deposits & pet rent? The last thing that made us decide not to live here was when we got to one of the pages on the lease, there were $139 or $149 worth of additional fees that would be added to your rent. Things like trash, parcel locker deposit, & a technology package. That's all fine and dandy. But I had specifically asked if there were any additional fees added on top of the monthly rent I should know about, and I was specifically told NO. Now we realize there are all these other additional fees that weren't disclosed to us from jump. The fees itself are fine. The issue is I specifically asked so I knew, and they weren't disclosed on purpose. If we have had so many red flags before signing the lease, just imagine the issues we would have had once we moved in. On top of it, I was coming to FL to visit for work. I had called & left a message with someone in the front office to let Yesenia know that we would be going with another apartment complex to rent from, and I also emailed her letting her know I had decided to go with another apartment complex. They told me they would take down the message and be sure to give it to her. So far I have received 3 emails from her. I guess theres also poor communication with the leasing office staff.

great place to live new management is phenomenal. Everything in the community has been refurbished…read moreor made brand new. And they even added a really nice stainless steal grill. Living here is much better than it use to be for sure. The pool has been given a lot more life and overall the complex is looking better then i've ever seen it.

We are recent additions to this community and so far we love every thing…read more Very well lit, the gate works well and the entry way is beautiful. Our apt is spacious, gets great lighting and is soooooooo quiet, there is some sort of loud machine outside our apt and once you're inside you can't hear a thing. The pool and hot tub and clean and have never been super crowded - grated it's still a little chilly, but it's still nice to be able to bring my son to enjoy the pool. The valet trash comes through in the day time and are quick and quiet as well. There is ample parking - which is great since my job has me coming home at all different times of night. We did have a few minor issues to have fixed and maintenance was out within the hour to fix them. Everyone in the office is friendly, efficient and knowledgeable - which is a major change from our precious residence. Very happy with our new home.

Our stay at the Reserves at Alafaya has been a pleasant one. My husband and I have lived here for 7…read moreyears and have not had many maintenance issues to ever report. The Apartments are nice and very accommodating as well as the staff. Recently had to place a request for screen replacement, a change for a broken window blind and the dishwasher not working. A team member by the name of Miquel gave the best representation of excellent service by repairing and addressing every issue that we had. My husband and I were very pleased with his expertise and timeliness. Thanks again to Staff and Team Member C Caldwell & R Caldwell Sr.

Pros: Keicia (Leasing/Front Desk), Jay, & Tayfun…read more(Maintenance) are great! They are responsive, friendly, and genuinely helpful. The townhomes are new, so it was nice being the first tenants in the unit, and the unit design is modern and visually appealing. Cons: People smoking in the community is a continued problem, even though we all signed a strict no-smoking policy. Walls are thin, and overall construction quality feels budget. The biggest issue, though, is that shortly after we signed our lease (summer of 2025), the community was opened up to short-term renters with no notification to us who call it home. It wasn't bad at first, but recently the community has been overrun by short-term/Airbnb with no regard for the community rules. There is no safety officer here, so there's no one to enforce policies. Lots of groups of kids running around the community with no adult supervision, making noise till late at night. Adults drinking and leaving trash around, and on two occasions in the last week, local authorities had to be called for vandalism and disturbances. The disrespect to the community, to those who work in the front office and maintenance, and to those like us who call it our home is disturbing and unacceptable. Summary: Had we known the community would be opened to short-term renters, we would NOT have chosen this to be our home. If you are considering leasing here, be aware of these things. Corporate may be focused on filling units, but the long-term residents and overall quality of life seem to be an afterthought right now.

My family and I have lived here for almost 7 months, one of the first people to live here right…read morewhen it opened. Front desk management have been lovely and helpful, maintenance guy are friendly and reliable. Community, to us, has been great, quite but, lively with kids playing and kids being kids but, not obnoxious, just a community. Have had 0 issues, houses are spacious and good layout. Some complaints? The stairs could have used some more padding under them when they built them, and the toilet paper holder in a weird spot but really nothing else. I have neighbors with small kids and I rarely ever hear them. Clean and well kept neighborhood. Management is very transparent with what goes on around in the neighborhood. Hold events every once in a while which is nice. Overall I believe it's a family friendly /pet friendly community, we really enjoy living here.

I have lived here since August so can safely say I love it here. Spacious apartments, Tai is…read moreamazing, maintenance is quick, efficient, and friendly and it is so quiet you can't hear the busy streets. Highly recommended.

When we moved into a recently renovated unit in April of 2022- we loved it. The property manager…read moreJayvon was amazing, unfortunately he left shortly after. As time went on we started to notice how cheap the materials used were in the renovation. They painted over the tub but left the old drain, faucet and shower head. They didn't replace the bathroom mirror and it was very dingy and didn't match the rest of the refurb. Paint chipped like crazy and paint job was very sloppy and rushed. Our dishwasher despite being brand new, broke constantly. Maintenance team was fantastic throughout our 2.5 years there, always trying to fix things as best they could and were always fast and personable. We had ant problems due to cracks near the window in our living room. The gates were broken 50% of the time we lived there. Pool and gym were constantly closed for repairs. Our electric and water bills were always crazy high. We recently moved into a house that is double the square footage and our bills are significantly less. They used to power wash more consistently- they started doing it less and less and the doors, hallways and stairs are so dirty. There is a lot of litter around the property and dog feces. Our dog never had a problem with fleas until we moved here. We loved our view of the pond from our apartment, but there was also litter thrown in there often by residents. We also experienced a shooting in broad day light in the parking lot. Valet trash service was inconsistent. We moved out and were charged $200 for chips in the paint in the bathtub. We never took baths and don't know how that is even our fault as it was normal wear and tear, but we are so done with this place that we just paid it. There is also a ton of weed smoked in public areas. Pool area is nice and we did enjoy the layout of the apartment. Our rent for a 1br increased over $400 since we moved in and our mortgage for a big house is less. They will offer new residents low rates and jack up prices for loyal residents. I will miss the maintenance team and all the cute pups on property, but that's about it.

New staff is awesome, Luis is the man! They're so helpful and the living area is always so clean!read more

It would be nice if they had people who were kind working in the office. I believe the name of the…read moreperson I spoke to was Laquita. She was passive aggressive, sarcastic, unhelpful, and rude but spoke in kind tone as if it would make her attitude seem better. She's the main reason why I was turned off by this property. Maybe hire friendlier people who actually enjoy what they do and want to help. I feel bad for the people who actually live here and have to deal with her nice/nasty attitude. Next!