Misleading, unfair and possibly fraudulent Do NOT trust 1Rebel. My experience as a 19-year-old student was a nightmare - and I want to warn others before they lose hundreds like I did. - In November 2024, I joined 1Rebel after being told I could buy 10 sessions for £144 - with no mention of a long-term contract. I followed the instructions and paid. I attended 6 sessions and that should have been the end of it. - In March 2025, I bought a further 10 sessions for £220. Then, without any authorisation, 1Rebel charged that card £144 four times - a total of £720 in just two days - for a '12-month contract' that I was never told about, that I never agreed to and that I never signed. - When I complained in person I was told I was supposedly entering into a 12 month contract - something I never saw, signed or agreed to. We were never notified in advance of the recurring charges and they charged a completely different card to the one used for the original purchase. What is happening now? It has been almost 4 months and I still have not received my money back. There has been 1 phone call and 12 emails between me and 1Rebel and still no resolution. No refund and no compensation. All my complaints against 1Rebel have been either ignored or misrepresented: - I claimed it was against the Consumer Rights Act to make bulk transactions if the transactions were to be made monthly - 1Rebel said it was probably because my card was not working during those months (my card was working, it is the only card I use in my day to day life) - I claimed that when I purchased what I didn't know was a membership there was no warning about the cancellation policy and refund policy. - 1Rebel sent me screenshots claiming there were warnings about the policy, I went on my phone, my laptop, through the website and the app to check if this was true and it was not, STILL there were no warnings. - I was told I shouldn't have any questions as it was all in the T&Cs. - The only time I saw these T&Cs was when I created a 1Rebel account... in 2023!!!!!!! If you are forcing people to sign a contract for 12 months you should at least have some warning that it is a trap and you can't cancel until the contract is fulfilled. I am still trying to fight for justice and my rights... Avoid 1Rebel at all costs!!!!!!!!!!!!!!!!!!! They trap customers in hidden contracts, charge unauthorised fees, and ignore your rights. There are much better, more ethical fitness providers in London. I have heard a lot of similar cases lately and am now collecting them to prepare a class action lawsuit and complaint to the consumer protection regulators. If you have encountered such violations, write to me at 1rebelfraud@gmail.com and together we will retain our rights and demand compensation read more

I've done quite a few workout classes in my life and 1Rebel was among my least favorites, at least the class I tried. I thought the place itself, while it clearly was trying to be like "chic grungy" came across as just not that nice - I would have liked nicer/posher amenities for the price. The one nice touch were the chilled towels, but everything else came across as very like, rustic? I hated the treadmills - I found the belt to be very hard to run on, and the speeds changed too rapidly so I found myself almost tripping. The screens weren't super sensitive so I had to press buttons multiple times to get it to change speeds. The floor section was fine, but I was hoping for more core. The instructor was great and I liked how the workout was described to us very clearly and definitely planned ahead of time - he was great and I have no complaints about the class layout. Overall not my favorite class, but I would maybe come back to try one of their other concepts. read more

1Rebel St Mary Axe - Treads - Trainers Near Me - London, XGL

I came to 1Rebel for their 'Ride' class during their opening and although I almost switched my alarm off, I'm so happy now I made the 7am class! 1Rebel is unique startup fitness centre in the fact that its specialty is two classes, ride or reshape. Simple but effective. As soon as we stepped in the door we felt welcomed by the friendly staff who informed us of where everything was and were more than happy to help with confusing lockers and shoes for the bikes. Pierre, our class instructor was fantastic. Greeting us at the door, happy to help with our set up and both motivating and humorous through out the session. Now I thought it couldn't improve much from here but walking into the changing rooms was like being at a spa! Fresh white fluffy towels, shampoo, conditioner, cleanser, hairspray, moisturizer all at your fingertips and most importantly GHD dryer and straighteners! Truly a gym that stands out from the rest. read more

1Rebel St Mary Axe - Trainers Near Me - London, XGL

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Lovely concept but horrible execution. Did you know if you show up even 1 minute late you will NOT be admitted to the class you paid 18 pounds for?? Did you know if you stop by the studio the night before they won't tell you this?? Do you know if you are brand new to their studio they will not make an exception and let you in? Well you do now! There are many spin studios in the area, I suggest you find one that is more flexible and supportive of your efforts to get fit. This one is a snobbish waste of time. The girl at the front desk couldn't have been less helpful or sympathetic. Advising me that this ridiculous policy is "all over their website"... well, I'm still looking and I don't see it. The kicker was when I left she had the audacity to "wish me a nice day" when in fact she had already ruined it! read more

Oh 1Rebel, you beauty you... what is there left to say, really? This boutique fitness studio has given me some of the best beatings of my life... I'm in love. First off, they are on Classpass. But if you are like me, 3 sessions per month (or 6 between both locations) will not be enough. So go get yourself some more. Next, book yourself in for a Ride, Reshape, Rumble, and Rounds class... possibly in that order. Possibly all with Jamal. Ride is 1Rebel's answer to spinning: high quality bikes, ride to the beat, music I later add to my Spotify playlists... sweat it out on a Saturday morning and feel amazing about yourself afterwards. Reshape is HIIT and not for the faint of heart: 45 mins of intervals between a treadmill and weights, you will finish drenched in sweat feeling like you have conquered a small island nation. It's seriously so powerful. Rumble is not offered at this location, but if you want to punch a real punching bag really hard, do that at Broadgate. ROUNDS and Double Shot are some 60 minute combination of the above and are my personal favourite. read more

1Rebel St Mary Axe - Outside - Trainers Near Me - London, XGL

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1Rebel is easily one of the coolest gyms I've ever been to. The vibe in this place is amazing and full on luxurious. So yes, it's very high end but still incredibly relaxed and just über cool in all aspects! The entrance to the gym looks inviting, almost like you are walking into a club. The moment I walked in I was greeted by a lovely girl in the reception who gave me a short info package on how the facilities work. Then she handed me a pre-heated white towel embroidered with their logo. This towel is to be used after showering so afterwards you can wrap yourself in warm towel bliss, mmmmm. But this is only the first temperature of towel available; at the gym itself you have a sweat towel as well to use during the workout and in the locker room you can find a black Smeg fridge with chilled towels to cool down after the training! How awesome is that? There are two kinds of classes to choose from. There is RIDE and RESHAPE. Ride classes are cycling classes and if you are looking for something new and exciting they offer RIDE LIVE which is a cycling class with actual LIVE music! That is insanely awesome!!! I can't wait to try it out! In any case I chose RESHAPE which is a 45 minute long intense whole body exercise. In the gym you are designated one treadmill and one bench full on dumbbells. The class is very tough but that's the way I like it! I will definitely be going again. The showers are just heavenly. The raindrop shower head and the lovely 1Rebel shampoo, conditioner and body wash make it so relaxing and nice that I felt like soaking in there for the rest of the day! After you shower you can pamper yourself to all the products imaginable at the vanity mirror and table provided in the locker room. Feeling peckish after your session? No problem :) Roots and Bulbs is located upstairs. Roots and Bulbs provides natural, whole foods, cold pressed juices and superfood smoothies. Also 1Rebel offers lunchtime sessions that are only 30min long and include a free lunch. Sounds expensive right? Well it kind of is... but it's well worth it. There is no contract, so it's a pay-as-you-go gym which I like and you can buy a single session for £25. If you buy more they are cheaper, like for example 4 session is £88 and £10 sessions is 200 and so on. But the first session is free so I urge everyone to give this place a try ;) read more

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I braved 30 minute cab rides (what time does the tube open anyways??) to attend 1Rebel's 6am cycling classes. This is truly a one of a kind gym. First off, there is a juice bar where you can order ahead a juice for after class. Then there are the locker rooms, which are all copper, have everything you may need and are just asking to be instagrammed. The class itself, I'd say, was maybe one step below Soul Cycle...challenging, but the instructors commentary was sometimes out of place or the music too low. I was staying in Chelsea, so it was quite a trek early AM for an out-of-towner, but I would come back in a heartbeat. read more

It's a 5-star workout, for sure, any way you slice/shred/tone it. Count me in. 1Rebel serves a very particular niche. And that would be: high end space and amenities for City-dwellers/workers looking to sweat in style. While doing so very well, it actually does not come across as overly obnoxious or high flying. The risk for this was high, but I am here to say I felt very welcome, comfortable and in place at 1Rebel and I am not a gym junkie. I signed up for the first session (10 quid) and opted for a RIDE session with Jamal. It was a 45-minute spinning+ session with a bit of arm weights thrown in for good measure. It was sweaty, high paced, fun. FUN!? What did she just say!? Yes, fun. Even though my legs killed and I wanted it to end, I dare say it was fun. Jamal was upbeat, challenging and good natured to keep you pushing the max. But the real winner here is the facilities. The showers, 3-temp Egyptian cotton towels, makeup counter, hair styling centre...I want to get ready here every day! You'll only need your own personal essentials and a change of clothes to walk out looking fresh and ready to tackle the world. With a little pink your cheeks, to boot! Even better? You won't get dinged for extras. No towel charge. Free bottle of water. Spinning shoes complimentary. Basically yes, the classes are on the pricey end but with all that included it's about what you pay at other studios -- and this spot has the bonus of being fresh as hell with the digs. In it to win it, will definitely being trying a RESHAPE class soon (treadmill/circuits/weights) to see what that's about -- but given their flexibility of options (prices obviously go down the more you buy) and their inclusion in ClassPass, I highly recommend any of you people looking for a great workout to get yourselves down The City. read more

1Rebel offers new customers (aka Rebels) a first time complementary session. You can choose from either RIDE or RESHAPE. I choose RIDE as my trial session with Tiago and had an amazing workout. Despite being the sole Rebel rider in the 5pm class, Tiago put in over 100% work, passion and enthusiasm as if the class was full. At first I thought it was going to be awkward having an unplanned private spin class, but it was outstanding (I'm spoiled now!). I couldn't hide amongst a sea of other clients, and pushed myself harder since Tiago's attention was solely on me. I felt like a celebrity! Tiago's thumping playlist along with the different colored timed light effects made me feel like I was clubbing in Ibiza. I was in the zone and loving it. I will definitely be booking another class with Tiago. The facility and spin bikes are all top of the line. The receptionist that I checked in with was still in training, and although lovely she didn't give me a complete understanding of the locker room's ins and outs. All of the lockers have a built-in lock, but no instructions on how to engage it. Luckily, there was another client in the locker room to help me. Several other girls also asked her for help too once they heard her give me instructions. The levers for the shower are a little confusing, as you need to use the red and blue levers that are outside of the main shower stall (not the obvious lever that is closest to you when in the stall) - you'll see what I'm talking about when you are in there... Note, that used spin cleats do not go back to the cubby hole where you got them. There is a used shoe bag in the locker room. These are things that would have been useful to know on my first day, but the gym recently opened and I'm sure once the staff is fully trained there won't be any confusion. The soaps and shampoos are lovely and have the pretty scent of lemongrass and verbena. I really enjoyed the hand lotion in the WC. It smells and feels like Aveda's Pure Abundance hand cream. Although I didn't have the cult-like spin class experience with a herd of other Rebels, I can honestly say I had an exceptional workout and great customer experience. I'm looking forward to another RIDE with Tiago, and also trying a RESHAPE session soon. read more

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Horrible customer service and management team - I lost my spot in Ride class on Valentine's Day! I tried to reschedule a class to the following day because I was feeling unwell. Bailey, the front-desk girl, told me it's not possible to change as I booked through ClassPass. While disappointed about how unhelpful she was, I kindly thanked her and hung up. An hour later, I showed up to the spinning class on Valentine's day and found out my spot was cancelled by Bailey. She somehow misheard the word "reschedule" with "cancel" and without my consensus, she went ahead and removed my spot. read more

I was visiting London and used Class Pass to try one of their ride classes. I've been spinning for many years in Los Angeles. I have tried Soul Cycle, Flywheel, etc. In comparison to LA, London spinning is just different. It feels almost odd. However in London I attempted to try various spin studios to try to find one that could be comparative to Soul Cycle. I went to Core Collective, Psycle and here. I have to say I like Psycle a bit more than 1Rebel in terms of workout. The music was very good and yes the light effects made you feel like you are in a club. However in terms of actual workout and putting out a sweat, I feel Psycle was a bit harder than 1Rebel which felt more for beginners. Nevertheless the facilities at 1Rebel are very nice. Everything from the rain showers, dryers, shampoo, etc. Its also a fairly big changing room for London. I also wished someone at the front desk explained the ins and outs of the facility as one other reviewer noted. I also was not pointed out where the lockers were and didn't know whether I should wear my spin shoes in class or my trainers and then put my spin shoes on in the studio, etc. Or afterwards where to put them when done. Overall though this isn't a bad place to spin but not sure I would pay if it wasn't on class pass. read more

Bad customer experience! Avoid! For the high price point, they should really be trying to provide an excellent customer experience. Didn't let me in class because I was only 2 minutes early, rather than 5. The receptionist quite rudely said that it was written in an email i've received however it wasn't prominent enough for the level of strictness. It was somewhere within information about ordering smoothies, buying smoothies in advance and paying £1 for boxing gloves even when I wasn't booked for a boxing class. As someone else suggested, why not just advertise earlier time if you are so strict with the entry time?! read more

By far one of the best workout classes I have ever been to! Beautiful locker rooms with every product you would ever need! The rumble class is fun, intense and the trainer Lisa was great! read more

I've done two classes here - Ride and Reshape Full Body. To be honest, my first visit was for the spin class and I left a little underwhelmed. I didn't feel exceptionally challenged and I am not in my best shape at the moment, so I will probably not bother going to another Ride class. HOWEVER, I did the Reshape Full Body and I almost threw up twice; it was that physically challenging. I haven't consistently worked out in about a year and a half, so I am probably not the benchmark for fitness at the moment, but this class kicked my ass. I left physically drained, but it was awesome. I can't wait for the next class! read more

I had booked a 9:30 class at the 1reble location in Victoria and was denied entry at 9:29. First of all this location is not the easiet to find. If you google "1rebel Victoria" the St Mary's Axe location shows up. I could have easily gone to the st Marys ax's location thinking that it was the Victoria location is for my class. My friend has been raving about the classes here and when I had called to sign up for the class not once did the receptionist mention their strict "no late" policy or the induction for new people. She did mention how the studio is 2 stories with great sound system. So when I got to the studio at 9:29 for a 9:30 class, I was denied entry. The receptionist there kept telling me how they had sent emails out explaining the strict policy which I obviously didn't read. I had been on numerous phone calls with different locations, bayswater, Victoria and st Mary's Axe and not once did anyone say to read the emailed carefully and that there is a strict no entry policy for people who show up 1 minute before class or people who show up on time at 9:30. I did get about 6 emails after I signed up for 1rebel and I did check the times to see if it was booked in correctly but didn't scroll down to read the rest of the email. The Victoria class was actually booked in for me by someone over the phone and I booked the other two classes online. When you are finished booking the class online there is no message to say don't be late, just a prompt for blow dry apt or smoothie after class. If this is a strict policy maybe first make it strict habit of informing your new students about this. On top of it all, I got charged for a smoothie half an hour after leaving the location and I wasn't even there. After speaking to several different receptionist at St Mary Axe, Victoria and Bayswater, the victoria location receptionist were the least sympathetic about the whole situation and a smug about getting there not early enough. Everyone else had great customer service attitude. I spoke to a male receptionist at Bayswater and he was very kind. When I realised I got charged for the smoothie, the receptionist at st Mary axe quickly refunded me for the smoothie and credited the class I had miss at Victoria. Victoria receptionists did none of this.. After getting home I did find the email and it does say to be ready for the class at 9:25 and to be there 10 minutes early if it's your first time.. then why don't your just advertise the class to be 9:25? Why make it soo confusing? Why schedule the class at 9:30 when you won't be let in if you show up between 9:25-9:30?? And make it absolutely strict?? Google doesn't even have an address for the 1reble Victoria location! Only when you google 1reble Nova the correct address shows up. So confusing! It's a complete set up to be denied entry. read more

NEVER in my life have I felt more disrespected, mocked or embarrassed. The front desk staff laughed in my face when I asked a simple question, and berated me until I left the studio in tears, not even making it to my class (which isn't cheap tbh). From what I saw, the studio did look "trendy", but that gives no one the right to treat a paying customer that way. If anyone is looking to try a new fitness studio in London, I would suggest avoiding this one at all costs. You can ride on a stationary bike all over London AND be treated with the respect that a paying customer. I emailed the manager afterwards and never heard back. For someone who works in the service industry, I was shocked that the team here was allowed to treat a customer (or honestly, a human) like this. I would have given this 0 stars if Yelp allowed me to. read more

Classes are so fast that they are a recipee for bad posture and injury. Still fun to try a few sessions but not for being a regular gym