I love this bank. The people are really friendly, and know me when I walk in. I'm not sure about other people, but I have had a fraudulent charge on my account with no problems, and I was refunded and issued a new card. After this, I was informed anytime when there was suspicious activity. I would recommend this bank to anyone in the area. read more

The accounting department refuses to accept accountability for unauthorized charges and blame the member. no help offered when attempting to investigate fraudulent charges. Many fees read more

I received a phone call and voicemail on 10/17/22 from Cora of first Community credit Union sparta asking me to call them. I called her back the following day and she informed me that I needed to update my address and ask to have my funds sent to my updated addresses, or I needed to ether "use" my account or they would have to close it and send the money to, I believe she said, the state. After hearing this I explained to her that I would like to close my account and I would be sending a writer letter explaining this and updating my address, per their requirements. Today, 12/14/22, I received my check and it was much less than I remember remaining in my account. So, I called and I was told by a woman by the name of Chris and Mike, VP of member services, that it was "inactive" fees. After explaining I was never notified of this, they told me they could not help me and it would have been in the "contract" I signed when I opened it in 2010. Cora, the lady that I spoke with last around 10/18/22 never notified me of this ether. I then explained my wife worked in banking for over 7 years and all facilities she ever worked at would always make a valiant effort to contact an individual before charging such fees. Mike, the VP, told me they called once and sent an email in January, nether I received, this year once before the charges were implemented in, I believe he said, October. One call and an email that I never received is not a valiant effort but Mike said there was nothing he could do. I kept my account open so I could do business with them in the future since I was happy with my first experience, like I explained to Mike, but their business practices have definitely changed for the worst. read more