I don't live in town but was in need of a cashiers check. I went to Altra where I had a newly…read moreopened account w just $5 in the account. The rep was googling their shared branches when he said my cities bank was a shared branch w GECU. I could go there for a cashiers check w funds from my cities account! I drove across town, between parking, walking in, getting the check and leaving? All done in under 10 minutes! Jacksun was kind and helpful. I told him where I banked, gave him my member number, license, how much I needed as a check and who it was payable to. He made the process seamless, thank you Jacksun!

First they are always friendly and helpful whenever I go there. This has been my bank for close to…read more12 years and it dosent take anywhere that long for them to get to know you. The tellers are quick and professional and the account folks are awesome. typical small bank atmosphere totally awesome. Last time I was there and the teller Klarisa was very helpful when i had some issues with my account. They took care of my issues quick and easy cant ask for more.

Bad business practice by Citizens State Bank Onalaska. I am a senior citizen who is a custodian for…read moremy kid's account there. I am paranoid about going out during the pandemic. They charged me a service fee for not getting to the bank in time to take care of my kid's account. When I asked the manager to waive the fee, she was disdainful and inflexible. It wasn't even all my fault; they could have called to warn me about the penalty. I wasn't clear on the ramification or the date for action. In sum, it's not all about the money, it's not all about the rule. It would just be a decent thing to do to show a little kindness, caring, help or courtesy. She has none in her. Not sure if she's just a bad apple, or a fair representation of the bank.

I moved away from La Crosse decades ago but have been a customer of State Bank forever. Why?…read more Because of people like Justin Reineking. Justin and his staff are the consumate professionals. Over the last year I have been subjected to three cyberattacks, along with the usual scams, spams, etc. we all receive. Fraud is growing, whether we like it or not and it is imperative we have the knowledge, skills, and abilities to protect ourselves from these nefarious actors. My most recent cyberattack was generated through my employer health insurance and was very convincing. So I did what I always do when I have questions involving my finances, I called Justin's office, on a Friday evening. Early Monday morning he called me back, reviewed my situation in exquisite detail and provided me with the reassurance I knew he would give me. Even though I no longer live in the La Crosse area I feel safe knowing that State Bank Financial and people like Justin Reineking will be there, protecting me and my assets. Thank you for being the truly wonderful banker that you are.

I love this bank. In the last seven years I've had extensive experience with quite a few banks, and…read moreSBF is the only one that does everything right. Staff pleasant, knowledgeable, kind, professional. I've noticed they're welcoming to everyone who walks in the door, AND remembers their names. I have lately had need to put one of the bankers to a lot of work, and he's been great. I love the LaX team and hope soon to call on them for more services.

Went in to do a simple banking task and they "did not have a banker in the building that was…read morequalified to do this procedure." It was closing an account by the way. Unacceptable.

Great employees, excellent customers services one of the nicer Wells Fargo branches in the area.read more

They charge overdraft fee of $ 30 even though it was not end of day an my sister put money into my…read moreaccount in the morning/ early afternoon.

As a REALTOR my reputation is on the line every time I recommend a lender. Eric does a great job…read morefor my clients and the other staff there in the loan department go above and beyond to help.

The employees at La Crosse Coulee are friendly and helpful to me…read moreincluding Carol--giving excellent customer service.

The is the most unprofessional bank I have ever experienced. Zero returned calls or emails. Not…read moreonly would I never refer anyone to this bank. Where is the accountability? Finally I asked if there was a manager I could speak to and I was still not given a name. How is this place in business still. I am trying to take the steps of distancing myself from this financial institution but save yourself the trouble of getting involved with them if possible.

Chris was super easy to work with and super fast getting back to us with numbers and answers. I…read morewould highly recommend him to anyone looking to buy a house.

I discovered Imagine Home Lending at the Veteran Bonanza in La Crosse. The booth staff were very…read morenice, and as a veteran, they informed me about Homes for Heroes. When I was ready to start looking at homes, I contacted Chris. He hooked us up with a Homes for Heroes real estate agent, that was as committed to our new home mission as he was. We spent over 50 hours looking at homes allover WI with him, and shockingly, my husband even enjoyed his company. When looking for homes in MN he was able to get me Homes for Heroes agent that covered MN and worked in the same brokerage as our WI realtor. Chris was beyond on top of his game. I don't think I ever left him a message that was not returned within minutes. He even answered his phone on nights and weekends. I even told him "no rush" on things, but he was still bustin'-a-move to make things happen. He explained the process, and where we were in the process, in easy to understand terms. If 3rd party results were delayed (well, septic, appraisal, inspection, etc.), he was on them to move things along at a reasonable pace. He is not a "yes" man to anyone but you, the customer. He works with what's in your best interest. He is very professional and realistic via phone, in-person, and E-mail. My husband even enjoyed meeting him, and he doesn't really like anyone! When signing the paperwork at the title company, there were no surprises because Chris had covered everything. He was able to summarize 100 pages of legalise into 1 paragraph of what it means to us. He even provided a surprise housewarming gift; if you want to know what he offers, you'll have to finance a home with him! It's hard to believe that Chris has a family, because he puts 100% into treating the customer right! My only "complaint" is that I can't have Chris and Imagine Home Lending service my loan. He says he is always available if I have questions in the future. Once a customer of Chris', always a customer of Chris'!

They are ver good at the beginning in providing information. They, also, present your options…read moreclearly and concisely so you can make an informed decision. After you are signed up, they are hard to reach and do not return phone calls.

We worked with Cullen Teska. When we were in his office he was very helpful and informative and we…read moresigned up to change our Medicare Supplement coverage. But when we left he gave us no paperwork confirming what we had signed up for price wise and said we would be getting an email with the information. Several weeks later we got some documents. He did help us save money so that was certainly a positive. A few weeks ago I sent him am email with some additional information and never got a reply. So after a couple weeks I called and he was busy so they took my phone number for him to call me back. This is well over a week and a half ago now and I still have not received a return call. I guess the customer service is great when they are trying to sell you insurance, but once you sign the papers the follow-up support is zero.