Charged over $100 for nothing…read more They had my laptop for a week, nothing was fixed, nothing was done and now to get my laptop back I have to pay over $100. SAVE YOUR MONEY AND YOUR TIME BY GOING ANYWHERE ELSE.

Very poor customer service. A NIGHTMARE to get a product returned on the account. I do not…read morerecommend this company at all. Take your business elsewhere.

I have entrusted my Mac hardware to Alex several times in the past few years, always with excellent…read moreresults, and on 1 occasion he has pulled off nothing less that a miracle! When I dropped my laptop onto the concrete pool deck he gave me the option for it to be used with an external monitor by disconnecting the built in screen. I am currently writing this review on that laptop, 2 years later. I also had an 8 year old iMac that took a head first dive off a table onto a tile floor, which smashed the screen and who knew what else. I was pessimistic about its future, given that it uses a mechanical hard drive. However, Alex was able to replace the broken screen in less than a day and in an extraordinary turn of events, I had a functioning computer once again. However, the harshly treated 8 year old hard drive started bogging down a month or 2 later, not surprising given it's age and the recent 3 foot hard landing on the tiles. Alex is currently replacing the busted drive and restoring its contents from my backups. I should have many more years of service from that. If I can only stop dropping them onto hard surfaces! With Alex's expertise I will have paid a fraction of the money that the Apple store would have extracted from me during my ham-fisted season of Mac abuse! I could not be happier with the service I have received. Alex has saved my bacon repeatedly during a time when I can't really afford to buy new Apple hardware.

I have recently taken an iMac and a Macbook in for hard drive replacement and servicing. The…read moreturnaround time was amazing, the same day or next day completion. The price was less than I had paid for similar repairs in other business. I recommend searching out this fine local independent business for both Mac and PC repairs.

Simon was able to recover almost all of the data from my failed backup drive. He went the extra…read moremile to ensure I was able to access the data on the replacement drive, and was very patient and informative in responding to my many questions. Aceon's pricing is straightforward and clear, and good value considering the time, facilities and expertise involved. Highly recommended.

Simon recovered most of my data - all data to June 2024 (he bought me a new computer and got it up…read moreand running). After he was finished (he made three visits to my home), Excel files from June 2024 to August 2025, but none were critical. He did have remote control of my computer and made some changes without telling me, but fortunately they were helpful. Still, I wish he had told me he was making changes remotely. My last text to him went unanswered, but I suppose his meter had run out. No major complaints.

THE HACKERY STOLE MY COMPUTER:…read more I bought a used computer from The Hackery and asked them to transfer my data to it. I returned when they said and powered the new one up in-store and found that they had only transferred my desktop. I inquired and they had no idea nor did they have my old computer. The two guys huddled in the other room and I heard one of them say "~he pays more for French keyboards"... Mine was French. I'm a trucker so I have more receipts/expenses than the rest of the public; I lost $50,000.00 in tax receipts because they were from multiple unfiled years. DON'T HAVE ANYTHING TO DO WITH THE HACKERY.

I'm grateful to this shop for what they didn't do. I had a…read moreAcer Chromebook with a fritzy screen. After a 5 minute phone discussion we agreed the lcd screen was broken, as opposed to a loose wire. Rather than fix the screen, he said it would be cheaper to buy a new one, which I did. (this was a gift) I find that degree of honesty in a tech refreshing.

My External Hard Drive died with Thousands and Thousands of photos stored in it. I was freaking…read moreout. Contacted TeraDrive and dropped it off at the Burnaby BC location. Ian got back to me and said the good news was the photos were still there. The problem was the Plastic Case it was in. (the enclosure) He gave me 3 options, 1 being pick it back up NO charge. 2 a new enclosure. I picked door # 2 3 new External hard drive either 1 or 2 T. I picked door #2 24 hours later my hard drive is back in action, all my photos are accessible and I am very happy! Thank you Ian for all your patience and time taking me through the process.

Our laptop suddenly got frozen and died with all the professional books and files. My husband has…read morean exam in 3 weeks and all the preparation materials are on this laptop. We were so glad to connect with Tera Drive. Not only we have received fast and professional data recovery (within 1 day), but also Ilya helped us to change the hard drive and advised us what battery to buy, so we got our laptop with all the recovered info, ready to use. Thank you! We are so pleased with your service!

Outstanding service done in a timely manner. Installed a new operating system on my Macread more

From the owner: Computers, Laptops, Servers - Windows and Mac. Virus Removal, Data Recovery. Networking. Remote and…read moreOn-Site Support.