I had a very frustrating experience today while trying to resolve a dispute and use a replacement…read morecard. After reporting a compromised card, I was issued a virtual card to use immediately while waiting 7-10 days for the physical card. I activated the virtual card with the PIN provided, but when I attempted to use it at a gas station, it was repeatedly declined, both at the pump and inside with the attendant. I was told the card was not authorized. From there, the situation went downhill. I called customer service 3-4 times over the span of about an hour, and each time I was told the issue was fixed--but it never was. I remained at the gas station the entire time, repeatedly attempting to use the card after each call, only for it to continue declining. What made the situation worse: * I was asked to repeatedly verify my personal information (including sensitive details) multiple times, even while standing in a public place after already experiencing a compromised card. * Each transfer resulted in starting the verification process all over again, with no acknowledgment of prior authentication. * There was no awareness or continuity between representatives--I had to re-explain the situation every time. * A supervisor claimed to have "fixed" the issue and rushed off the call, yet the card still declined. * Another supervisor repeated the entire verification process again, only to then ask questions that made it clear she had not even reviewed my account or understood that I was referring to a virtual card issued that same morning. At that point, I had been dealing with this for over an hour, in public, stressed, and without access to my funds. This experience felt: * Inefficient * Stressful * Lacking empathy * And honestly, at times, antagonizing, given the repeated questioning despite the visible history on my account. I understand security is important, but there needs to be a balance between security and customer experience, situational awareness, and basic compassion. No customer should have to: * Repeatedly expose personal information in public * Spend over an hour resolving a simple issue * Or be left without access to their funds after being told a solution is in place I hope this feedback leads to improvements in: * Internal communication between representatives * Streamlined verification processes * And better handling of customers in urgent, real-time situations

Somehow my card is paying for someone to have Hulu and it's been coming out my account for 14…read moremonths without my knowledge. Hulu won't close out the account because I don't know the email and birthdate that whoever set it up with. The bank can't help me unless they cancel my card and that would cause all of my bills to be late. They could have put it where no charges from Hulu will be paid. But instead they did nothing to help me...and very rude

As a transplant from Arizona, I needed to get my car insurance registered in GA before I can get GA…read moreRegistration and Tags (ugh). So, I called HIA late this morning. Beth, the agent that I spoke with, was very helpful in not only getting me information on auto insurance. But, as Renters Insurance. So, after giving her the pertinent information over the phone, I said that I would stop by a bit after 4 this afternoon. Well, when I got there, she was just finishing up with another client. So, I didn't have to wait more than a couple of minutes. We were able to get my new auto and renters policies done. And, since my current Insurance Company was the most reasonable, it didn't take too long to take care if it. However, I did get a pleasant surprise... After talking to Beth on the phone, I had expected my premiums to go up. But, they actually dropped. And, it was enough to cover my Renters Insurance, and still put some cash in my pocket. 8-) Beth was very knowledgeable, and helpful.

From the owner: Hogg Insurance Agency in Milledgeville, GA provides Insurance of all types. We offer Auto…read moreInsurance, Home Insurance, Life Insurance, Mobile Homes Insurance for Preferred Risk & High Risk. Contact Hogg Insurance Agency for all your insurance needs.

While not as convenient as Voting by Mail, this early in-person voting (up to 30 days), one can…read morestop here, in advance of the official November 3rd Voting Day. 8-) Wow! Has in-person Voting changed since the last time I did this (been Voting by Mail since 2001). Located on the North end in the newly constructed Baldwin County Government Building, the Registration and Elections Office is state of the art! Everything is computerized! When I walked in, I was immediately waited on by a Poll worker. She scanned my Drivers License (took 2 attempts). Then, before handing me over to another Poll Workerb she handed me a document to sign. The next Poll worker pointed to a box of styluses, and asked me to take one. He then handed an Electronic Voter's card to another Poll Worker who embedded the chip with my information on it. Then, they handed me off to another Poll Worker who escorted me to a Voting Booth, and showed me how to use it. After voting, a document with a barcode on it came out of the dedicated printer. The Poll Worker then escorted me to another station where I turned in the stylus, and the printout that I had gotten a moment earlier. Then, he handed me my Voters button. Sounds like a complicated process. But, other than having to rescan the barcode on my License, it was a fairly quick process.