The branch on Notre Dame campus has amazing people. They take the time to explain everything and…read moreanswer all of your questions. We went in just to get information about the Credit Union and ended up opening an account for everyone in the family. The attention to detail and level of customer service was beyond what we expected.

I recently switched from a different credit union to Credit Union 1, and my experience could not…read morehave been better! Everyone at the branch is super welcoming and kind. I opened an account with Sarai, who was super helpful and was engaging, she asked me about my goals, and offered me some options on how to get there. Kari and Chloe at the front counter were also amazing and helped me with a deposit that I made. The branch manager, Scott, also came and engaged in conversation a couple of times. All around the people are wonderful, and I couldn't recommend CU1 more!

I used to work swing shifts and slept in a pitch dark room when I had to sleep during the day. One…read moreday the phone rang while I was sleeping, and not knowing what time it was, I got wordy with the caller, asking why he's calling people in the middle of the night. After that day (it was about noon, not 3am), I swear by all that is good...I got 3 calls per day, EVERY day for a month straight. I never answered, because I was like "touche phone guy", but yeah - that happened. I don't bank with Chase, needless to say, and obviously never will again.

While I am not a "Chase" fan... this particular location is convenient, has a drive thru and…read morefriendly employees.

This has got to be the best bank in South Bend! I had so many questions and the manager Tiffany…read moreliterally sat down with me for more than 30 minutes. The tellers are always super friendly and even getting customers hot cocoa and coffee. And best of all, the rates are actually pretty competitive. There is one drawback which is that the online banking features are a little more limited than larger banks line Chase and PNC. But the in-person experience is much better.

Tyler's quick response and attention to detail was Outstanding. We were able to refinance our…read morevehicle with a great rate. Thank You.

Great Hometown Service…read more Representatives make you feel right at home while taking care of your banking needs in a very professional manner.

This is my favorite 1st source location. Smiling faces, excited to help me when I had a problem…read morethat was totally my fault.

Love 1st Source Bank! It's been our best banking experience through the years. Bankers are real…read moredown to earth people that have a I want to serve you attitude!

I had a very good experience here and brooke Forrest was so so helpful! I would highly recommend…read moreto anyone

My husbands interaction with Robby Dennis was less than satisfactor. He went in to remove my credit…read morecard from our joint account. instead of giving my husband options so as not to have a negative result on both our credit scores, he canceled the whole account, reopened a new account in my husbands name only, and in doing that, his credit score was dinged at least twice. He could have suggested freezing my card for a period of time and no negative repercussions would have appeared. My husbands score went down, I lost 90 points because I lost the large credit limit and my usage percentage went up. When I signed for a joint account, shouldn't my signature be required to close it as well? Mr. Dem is also does not return calls. He is lacking in communication skills, knowledge of the credit union, and quite frankly lacks the personality to be interacting with members. I am done with United Federal Credit Union, and sorry I even brought them new members. Beware!! Not the same since Brooke Forrest is no longer there, she was amazing!

I've had a dormant checking account recently and the minimum 5 bucks in a savings since I joined…read moreover 10 years ago. I never incurred any type of penalty or fee of any kind. I just got a letter from a company stating I was sent to their collections to settle a debt everwise claims for my checking. I didn't like the new branding and was considering going back to get a new debit card now that I'll be having a direct deposit with a new job. But now I'll never be able to trust them ever again. Caveat emptor.

The phone system has been changed to reroute to a central system and not allow you to speak to the…read morebranch. This is insanly frustrating when you have an issue you need to deal with your local branch to resolve.

Shawna the bank manager was the rudest person i have ever met. She does not care about the…read morecustomers. I was with chase for 10 plus years and left chase because of her.

The tellers and bankers are amazing, the branch lead, Tracy, and the branch manager, Sheena, are…read morehorrible excuses for human beings. I watched both of them make fun of a disabled customer, laughing loudly about her disability and looking at the poor woman the whole time they were laughing. You could see the employees , the customer and the entire line behind the customer were completely uncomfortable witnessing this interaction. This isn't the first time either I've overheard the branch manager, Sheena, loudly make fun of her own employees apperances while she was sitting down with one of the bankers. After confronting the company I was informed she would just be moved to another branch if they found her unfit for the SB branch. Do not support a company that allows these behaviors from their managers and branch leads, it's disgusting and deplorable.