I just recently switched to State Farm when my other insurance increased the price of my auto and…read morehome insurance to a ridiculous amount. I called State Farm initially talked with Kennedy, who then put me in touch with Becky. Both ladies were wonderful to work with and so kind and polite, no matter how many questions I had. They went out of their way to make this change easy for me. So not only do I have lower insurance for my Auto and Home. They were also able to get me lower life insurance. I'm so glad I switched to State Farm and so glad I get to work with such great people. I would recommend them to anyone who's looking for any sort of insurance!

This This is the…read moresecond time in a year and a half that this agency has actually cost me money.. the first time there was no follow thru crediting my account and after 2 month of being charged too much and unfulfilled promises I was only given credit for one month. Several times I have left a message requesting a return call and they just dont seem to ever return a call. I have been on auto pay and on a couple.of occasions in probablly 5 yrs I've ask them to stop the auto pay for that payment and ONE day was sufficient . 6 days ago at 8 am I requested to have them hold the auto payment.. This morning at 3am I receive a notification from my bank that State farm submitted the payment and my account is now over drawn! Called the 24hour service and the agent was super kind and understanding but she wasn't authorized to do anything about it. She said she was sending them a fully detailed message and told them to call me. She said if I didn't hear from them by noon to give them a call.. At 130 pm I still hadn't heard from them so called and spoke to Justine who was rude and indifferent. Her voice was condescending and She told me I didn't request timely altho past requests only required 1 day. She asked if I did not no prior to 6 days ago that I was going to be short this month and I could tell that her by indifference that she would not bother to help the situation. I asked if I could speak to someone in charge and she responded that she was. I am not happy, and totally unsatisfied with the complacent disregard shown to me with my concerns by this office. My family has been with State farm for as long as I can remember.. and have always received stellar treatment.. I am a disabled senior citizen on a limited income. [Social security]. This has been unnecessarily stressful for me. My family has been with State farm for as long as I can remember.. and have always received stellar treatment.. I have escalated this issue and requested transfer of State Farm agencies. Additionally, my rates at this office did not decrease when Michigan laws changed. Actually my rates have increased. Time will tell if I stay with State Farm or move to a completely different insurance provider. As for the Greg Hoover Agency, NO, I do NOT recommend this office.

If you are tired of checking fees, this bank may be for you. Although normally if your check is…read moredrawn off of a certain bank you do not have to pay a cashchecking fee like I was told but then when I walked there blocks in the rain, I was advised I would have to in order to avoid a $7fee. I don't get that. But companies like McD do not have direct deposit bc of revolving doors. SO on that note if you work for McD & you can get here, it will be worth cashing your chk here. Everyone was friendly.©®™

We've been customers for a few years now. I had to go on a medical leave and for planning purposes…read morewe contacted them about the possibility of skipping a car payment and a truck payment just to be safe. As it turns out because our payments have been on auto pay for the whole time of our loans and we pay half of a car payment every two weeks. We were actually two months ahead on our car payment and were advised by the representative on the phone that we didn't need to skip a payment because we were already ahead with nothing due until October. This was in July and we also checked their website which also said nothing was due in September. They since have said that it was too early for it to show us that however, on September 12, I took an additional screenshot that said zero dollars due on September 5. Yet they continue to harass us for a payment. They said it was too soon on the website to show that anything was due, but how can seven days after the payment being due be too soon for the website to show that something is due? And also if your website is wrong, then your live representative should not have also acknowledged that we were ahead. The fact that we were ahead really made sense considering that there are some months that we pay a car payment and a half because we pay half of a car payment every two weeks. Furthermore, when my husband asked them to pull the tape for the recorded call the lady says that we acknowledge that we owed a payment in September, this did not happen. I was standing right next to my husband when he had the conversation and we even discussed with the representative what the website said. When my husband asked to hear this call, she said she didn't know if we were allowed to hear it or not so not only do they record your calls and refuse to possibly let you listen to them to validate what was being said. Their website is inaccurate. And now they are harassing us. We have literally never been late with a car payment and this is how they treat us. And now they are offering to let us skip payments that shouldn't have already even been due if we pay an extra $50. Again, I do have a time stamped screenshot showing seven days after the date they are saying the payment was due that it said we had zero due.

Tyler helped me out so much and was aways quick to answer my questions. He seamlessly helped me get…read morepre-approved for a car and to get the dealership out of state the check so quickly! Never even had to step in the bank!

Customer service is great. New app is not. Had several issues especially at first. It's not user…read morefriendly, and to dig to see was easily viewed before

They don't keep appointments and they don't reply when you do finally get to apply for a loan . No…read morereply at all .now I have to go to a real bank and do all this again .

Best customer service ever experienced with a financial institution and very responsive and…read moreefficient when we secured our loan with Sturgis. Thank you

Massey is a liar and she will deny your claims and then you have to pay $10,000.00 roof repairs…read more Not honest people in that office. I am add the photos of before the storm and after so you can see, they say that our roof was not damaged by storm but just wear and tear did the damage. What do you think?

I worked with James Smiser on both my auto and home insurance. He was very knowledgeable and…read morehelpful during the process. I would definitely recommend both James Smiser and Scott Stewart for your insurance needs.

Great service these guys really know how to make customers feel welcome in the office.read more

Great customer service! Very knowledgeable! He was able to help me get a life insurance policy to…read moreprotect me and my family.

I am a new client of this office, and while I haven't yet had the experience of filing a claim -- I…read morehope it's as smooth as it was in the area where I used to live -- I've already had a great experience with Greg Osborn's office thanks to Rebecca Wilson on his team. My husband and I have been going through a complicated, multi-step move to this area from a different state, and Rebecca has been amazing at every juncture where we needed new policies and/or information. She's very quick to respond, practical, and I appreciate that she's good with communicating via email vs always needing to be on the phone, which I've experienced with other offices and simply doesn't work with my schedule, when I'm on work calls for most of the day but can email. Rebecca is a gem and we feel very lucky to have her on our team!